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Telecommunications Technician Assistant

3 months ago

Brookings, United States Brookings Municipal Utilities Full time
Job DescriptionJob Description

Job Title: Telecommunications Technician Assistant
Department: Swiftel
Reports To: Telecommunications Technician Foreman
FLSA Status: Non-Exempt
Classification: Operations
Wage Scale Designation: O-5

General Statement of Duties

Under the direct supervision of the Telecommunications Technician Foreman, this position is responsible for residential installation, maintenance and repair of Swiftel products. This position must maintain a working knowledge of Swiftel products and services in order to recommend solutions to our customers. This position is responsible for assisting Telecommunications Technicians as assigned. Position must represent Brookings Municipal Utilities in a professional manner. Position must support the mission statement of Brookings Municipal Utilities in serving our customers with reliable services in a prompt and courteous manner.

Typical Duties and Responsibilities

  1. Works independently or in coordination with a team to install, maintain, program, repair, troubleshoot, and test functionality on residential installations of Swiftel products and services according to established procedures.
  2. Educates customers on service features and functionality as well as promotes Swiftel products.
  3. Coordinates residential installations and service requests with customers including cost estimates for additional services as needed, as well as gathering necessary supplies, tools and equipment.
  4. Maintains accurate documentation for services requested and/or provided to customers.
  5. Assists with commercial cabling installs including cable preparation, pulling and/or removing cable as assigned.
  6. Initiate self-study and continually learn products and services offered by Brookings Municipal Utilities/Swiftel Communications.
  7. Responsible for maintaining effective communication and relations with customers while representing Brookings Municipal Utilities in a positive and professional manner at all times.
  8. Safely operates assigned company vehicle and ensures that it is maintained according to company specifications.
  9. Responsible for stand-by duties as assigned.
  10. Performs duties in a manner consistent with safe practices.
  11. Performs other duties as assigned.

Minimum Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

  1. High School Diploma or G.E.D.
  2. A minimum of one year experience in a related field.
  3. Must possess basic computer skills.

Language Skills

  1. Ability to read and comprehend simple to complex instructions, short correspondence, and memos presented either written or orally.
  2. Ability to effectively present information in one-on-one and small group situations.

Certification, Testing and Examination

  1. Possession of a valid driver’s license.
  2. Other such testing as deemed necessary by Brookings Municipal Utilities / Swiftel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

  1. Frequently required to stand; walk; sit; speak; hear; use hands to handle or feel; and reach with hands and arms.
  2. Required to actively listen and communicate with supervisor, peers and customers.
  3. Frequently required to bend, kneel, crawl and stoop.
  4. Occasionally required to climb or balance.
  5. Specific vision abilities required by this job include close vision, color vision, distant vision and peripheral vision.
  6. Excellent hand/eye coordination is required for this position.
  7. Frequently lift and/or move up to 25 pounds, regularly life and/or move up to 50 pounds, and occasionally lift and/or move over 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

  1. While performing the duties of this position, the employee is occasionally exposed to outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions; high work places; and extreme cold.
  3. Position involves regular contact with other employees and members of the public.
  4. The noise level in the work environment is usually mild to moderate.

Typical Performance Requirements

The performance standards described here are representative of those that must be met by an employee performing the essential functions of this position. These are largely based on industry standards for the position.

  1. Employee is expected to meet performance standards communicated by the supervisor.
  2. Employee is required to adhere to the guidelines presented in the Personnel Policy Manual, Part-time Employee Handbook or Seasonal Employee Handbook.

Nothing in this job description restricts management’s right to assign or reassign the duties and responsibilities of this job at any time.

1/29/2015

Date Approved