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Hotel Receptionist

2 months ago

Los Angeles, United States Infojini Full time $20 - $21
Job DescriptionJob Description

Below is the Job Description for your reference:

Title: Front Desk Agent

Location: USC Hotel 3540 S Figueroa Street Los Angeles CA. 90007

Duration: 3-4 months-TEMP TO PERM FOR RIGHT FIT

Shift timing: Mon to Fri - 8:00 Am to 5:00 Pm

Pay Rate:$21.50/hr on W2.

Job Description:

 

  • As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner.
  •  As the Front Desk Agent, you will continue to provide exceptional customer service.
  • Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests’ identification, credit, and payment for stay.
  •  Assign room keys, assist guests, complete registration cards, and provide other assistance as needed. 
  • Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. 
  • Accommodate special requests whenever possible.
  • Coordinate requests for maintenance and repair and maintain guests’ room key storage. 
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. 
  • Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).
  • Assist with incoming calls through the BX console politely and professionally using standard phraseology and routing to the right department, guestroom, meeting room, or facility.
  •  Use proper telephone etiquette. 
  • Take messages and ensure their prompt delivery. 
  • Use proper mail, package, and message handling procedures.