Current jobs related to Service Desk Analyst - Southfield - K2 Services

  • Service Desk Analyst

    3 months ago

    Southfield, United States K2 Services Full time

    Job DescriptionJob Description​Service Desk Analyst (On-site in Southfield, MI)Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile,...

  • Senior Service Desk

    4 weeks ago

    Southfield, United States Lucid Motors Full time

    Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era...

  • Senior Service Desk

    4 days ago

    Southfield, United States Lucid Motors Full time

    Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era...

  • IT Service Desk Technician

    3 weeks ago

    Southfield, United States Mission Veterinary Partners Full time

    OverviewMission Veterinary Partners (MVP) is adding a IT Service Desk Technician to be an important member of our growing IT Department. Job Summary: The IT Service Desk Technician serves as the first point of contact for customers seeking technical assistance and provide the appropriate support to resolve or escalate the issue as required....

  • Front Desk Clerk

    2 weeks ago

    Southfield, United States Atrium Hospitality Full time

    Hotel: Southfield Westin. Front Desk Clerk. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate: Experience rate of pay is $18.80 per hour. At Atrium Hospitality, we want our associates to have posit Front Desk, Clerk, Customer Service, Hospitality, Hotel, Associate

  • Hotel Front Desk Agent

    5 months ago

    Southfield, United States Southfield inn & suites Full time

    Job DescriptionJob DescriptionWe are seeking a Hotel Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from...

  • Analyst - Senior

    2 months ago

    Southfield, United States Blue Cross Blue Shield of Michigan Full time

    Employer: Blue Cross Blue Shield of Michigan Job Title: Analyst-Senior Job Location: 20500 Civic Center Drive, Southfield, MI 48076 Job Type: Full-time, 9am – 6pm, 40 hours a week, Monday – Friday Duties: Identify and analyze operational data and develop insights in support of business objectives. Develop and improve work flows and business processes...

  • Dental Front Desk

    4 weeks ago

    Southfield, United States Affordable Dental Care Full time

    Overview: Dental Front Desk Assistant $500 Signing Bonus & Full Benefits Included! Affordable Dental Care is looking for a Dental Front Desk Assistant to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of...

  • Dental Front Desk

    3 weeks ago

    Southfield, United States American Dental Partners Full time

    Job Details Req ID: 94588 Supported Practice: Affordable Dental Care Category: Business Assistant Location: 18181 W 12 Mile Rd, Lathrup Village, MI 48076 Years of Experience: No Experience Required (open to experience or new grad) Sign on Bonus: $500.00 Position Summary: Dental Front Desk Assistant $500 Signing Bonus & Full Benefits Included! Affordable...

  • Regional Financial Analyst

    7 days ago

    Southfield, Michigan, United States State of Michigan Full time

    POSITION SUMMARY Oversee and guide financial and accounting operations within the Region and Transportation Service Centers (TSC). Facilitate the preparation and dissemination of financial reports and performance metrics for the Region, aimed at assessing and communicating its overall financial health while promoting ongoing enhancements. Act as the main...

  • Front Desk Agent

    3 months ago

    Southfield, United States Hospitality Ventures Full time

    ** Front Desk Agent Part-time** ** Courtyard by Marriott Detroit Southfield, Southfield, MI** **Who this job will appeal to** A team player with a great with a smile and who absolutely LOVES people! **What you will be doing** You will help to create a an Excellent and memorable stay for our guests by; Welcoming and serving each guest with exceptional service...

  • Dental Front Desk

    1 week ago

    Southfield, United States Signature Smiles Full time

    Dental Front Desk/Business Assistant Signature Smiles Lathrup Village is looking for a Business Assistant to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a...

  • Retail Credit Analyst

    3 weeks ago

    Southfield, United States TD Bank N.A Full time

    TD Auto Finance (TDAF), a division of TD Bank, offers a full range of products and services for automobile dealerships. We are hiring for a new TDAF Retail Credit Analyst class, starting on 10/21/24, in Southfield, MI. We offer 6 weeks of paid traini Credit Analyst, Retail, Analyst, Credit, Banking

  • Project Analyst

    3 months ago

    Southfield, United States Presbyterian Villages of Michigan Full time

    POSITION SUMMARY: The Project Analyst provides support for real estate development and asset management functions which include pre-development, rehabilitation, acquisition, capital financing, closings, development, construction, stabilization, and asset management for senior housing and services or other real property controlled by Presbyterian Villages of...

  • Dental Front Desk

    3 weeks ago

    Southfield, United States Signature Smiles Full time

    Overview: Dental Front Desk/Business Assistant Signature Smiles Lathrup Village is looking for a Business Assistant to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and...

  • Dental Front Desk

    2 weeks ago

    Southfield, United States American Dental Partners Full time

    Job Details Req ID: 94730 Supported Practice: Signature Smiles - Lathrup Village Category: Business Assistant Location: 18181 W 12 Mile Rd, Lathrup Village, MI 48076 Position Summary: Dental Front Desk/Business Assistant Signature Smiles Lathrup Village is looking for a Business Assistant to join our team. Why Heartland Dental? Heartland Dental believes...

  • Healthcare Analyst

    3 weeks ago

    Southfield, United States KYYBA Inc Full time

    My name is Martin and I'm a recruiter at Kyyba. I have the below requirement with my direct health care client based in Southfield,MI. I've included the job description here for your review. Please let me know if you'd like to discuss this opportunity in greater detail. Job Title: Healthcare AnalystLocation: Southfield,MIDuration: 12+ MonthsHybrid Work Open...

  • Healthcare Analyst

    3 weeks ago

    Southfield, United States KYYBA Inc Full time

    My name is Martin and I'm a recruiter at Kyyba. I have the below requirement with my direct health care client based in Southfield,MI. I've included the job description here for your review. Please let me know if you'd like to discuss this opportunity in greater detail. Job Title: Healthcare AnalystLocation: Southfield,MIDuration: 12+ MonthsHybrid Work Open...

  • Health Care Analyst

    3 weeks ago

    Southfield, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS HAS AN OPENING Healthcare Analyst Location: Detroit, MI On-Site Hybrid Duration: 12 Months Role Type: W2 Contract Engagement SUMMARY: The Healthcare Analyst position is responsible for assisting Medicare Advantage PPO, HMO and PDP plans meet CMS compliance requirements for PBM oversight, CMS reporting and benefit set up and...

  • Health Care Analyst

    4 weeks ago

    Southfield, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS HAS AN OPENING Healthcare Analyst Location: Detroit, MI On-Site Hybrid Duration: 12 Months Role Type: W2 Contract Engagement SUMMARY: The Healthcare Analyst position is responsible for assisting Medicare Advantage PPO, HMO and PDP plans meet CMS compliance requirements for PBM oversight, CMS reporting and benefit set up and...

Service Desk Analyst

2 months ago

Southfield, United States K2 Services Full time
Job DescriptionJob Description

​Service Desk Analyst (On-site in Southfield, MI)

Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst

We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. 

K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. 

Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. 

The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.  In office, we also have a break room stocked with complimentary snacks and beverages—as well as weekly catered meals and regular events in-office

This opportunity is on-site at our office located in Southfield, MI. Training will be on-site the first 2 weeks MON - FRI 9:00 am to 5:30 pm EST for everyone. 

  • We are looking for After Hours candidates (2nd Shift/Weekends)
  • We offer Competitive Pay with Shift Differential during After Hour shifts. 
  • In-office work expectation Weekdays, but hybrid work on Weekends. 

The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills. 

Essential Duties and Responsibilities

  • Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues. 
  • Provide over-the-phone, email, and chat support. 
  • Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue. 
  • Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue. 
  • Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members. 
  • Maintain a regular and reliable level of attendance. 

Knowledge Skills and Abilities

  • High School Diploma or equivalent. 
  • Strong verbal, written, and typing skills. 
  • Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success. 
  • Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. 
  • Ability to act independently and make decisions within the scope of the position’s responsibilities.
  • Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment. 
  • Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
  • Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. 
  • Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research. 

Requirements

Prolonged periods of sitting at a desk and working on a computer 

Will require Intune “Mobile Device Management” software installed on a personal device(s)

K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment. 

Powered by JazzHR

mmzYwfH1Ht