Customer Service Representative

4 weeks ago

Richmond, United States Pine Full time
Job DescriptionJob Description

Job Title: Customer Service Representative

Reporting to: Branch Manager or Customer Service Manager

 

Purpose

The Customer Service Representative’s primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. Also, this role will support our operations and outside sales team, as well as other offices and departments.

Primary Responsibilities

  • Intake customer inquiries for equipment rental, order status, and general questions
  • Develop and issue quotes for our products and services
  • Follow up on quotes, record in Pine’s database the outcome
  • Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood
  • Assist in branch sales and marketing efforts through outgoing phone calls and emails
  • Communicate customer Order Confirmations and following up upon delivery
  • Update Pine’s database with details and Call-Off information
  • Assist in scheduling delivery and pick-up of orders
  • Help provide solutions when customers have issues
  • Maintaining contract files and customer correspondence
  • Record & investigate customer inquiries
  • Promote a positive health and Safety attitude/workplace
  • Have a basic understanding of our equipment and how it’s used
  • Assist in locating equipment and shipping logistics
  • Other duties as assigned

Knowledge, Skills, Core Competencies

  • Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone
  • Ability to think analytically, with a focus on problem troubleshooting
  • A flexible and strong team player that can work in a fast-paced environment
  • Microsoft Office proficient

Education/Experience

  • High School Diploma/GED or Higher
  • 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

Environment

This is a non-safety sensitive position. Employees will be in an office environment. Employees will bend, walk, stand, and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift to 25 lbs assisted or unassisted

 

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment

Company DescriptionOur Mission, Vision & Statement
Pine Environmental Services LLC (Pine) is a Professional Service Company, engaged in providing rental equipment in the U.S. and Canada for Environmental Monitoring, Non-Destructive Testing, Visual Inspection, as well as Continuous Emissions Monitoring (CEMS). Pine has the largest stock of Test & Measurement rental equipment in our warehouses across North America. The condition of our equipment is regularly assessed under strict quality control measures, cleaned, charged and calibrated prior to delivery. Pine is completely focused and committed to putting Test & Measurement equipment into the hands of those who need it, through short, medium or long-term rentals. Pine also provides customized and alternative financial offerings for extended project requirements. Pine is committed to provide technical and application support on our wide range of Test & Measurement equipment and to make the availability of, and ease of access to that equipment, second to none.

You can say that a company's Mission statement expresses its "purpose for being" and that its Vision statement then says, "based on that purpose, this is what we want to become." A company's core values are the set of principles that its employees live by as they work together to achieve the company's Vision. Angelo Pinheiro, the company founder has lead by these principles to ensure that our employees understand Pine's purpose, what Pine values, and where we are all taking Pine.Company DescriptionOur Mission, Vision & Statement\r
Pine Environmental Services LLC (Pine) is a Professional Service Company, engaged in providing rental equipment in the U.S. and Canada for Environmental Monitoring, Non-Destructive Testing, Visual Inspection, as well as Continuous Emissions Monitoring (CEMS). Pine has the largest stock of Test & Measurement rental equipment in our warehouses across North America. The condition of our equipment is regularly assessed under strict quality control measures, cleaned, charged and calibrated prior to delivery. Pine is completely focused and committed to putting Test & Measurement equipment into the hands of those who need it, through short, medium or long-term rentals. Pine also provides customized and alternative financial offerings for extended project requirements. Pine is committed to provide technical and application support on our wide range of Test & Measurement equipment and to make the availability of, and ease of access to that equipment, second to none.\r
\r
You can say that a company's Mission statement expresses its "purpose for being" and that its Vision statement then says, "based on that purpose, this is what we want to become." A company's core values are the set of principles that its employees live by as they work together to achieve the company's Vision. Angelo Pinheiro, the company founder has lead by these principles to ensure that our employees understand Pine's purpose, what Pine values, and where we are all taking Pine.

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