Hospitality Staff

3 weeks ago


Savannah, United States The Oglethorpe Club Full time
Job DescriptionJob Description

Our hospitality team lives and breathes the mission of teamwork, continuous improvement, individual responsibility, and sharing information, ideas, and solutions. They are committed to our organizational core values, the club’s heritage, and graciousness in providing personal services to members and guests.

Provide food and beverage service to club members, guests, and prospects.

Responsibilities:

  1. Sincerely, greet and acknowledge members and guests and provide immediate attention upon seating.
  2. The individual is knowledgeable about the food, and the beverage menu including the wine list.
  3. Efficiently serves food and drinks in a friendly and courteous manner, and offers suggestions on daily specials and wine selections.
  4. Place orders with the kitchen; inform cooks about any special cooking instructions.
  5. Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
  6. Ability to time the service of each course.
  7. Suggests and serves dessert, coffee, and after-dinner drinks.
  8. Learn members’ names and their special preferences.
  9. Enhance the member experience through outstanding service skills.
  10. Ensure that the correct account numbers and names are given for billing.
  11. Attends pre-meal meetings as required.
  12. Ensures that all members, guests, and co-workers are treated in a friendly and respectful manner following the standards of excellence.
  13. Assists in other departments and performs additional related duties as required.
  14. Understand and follow the policies and procedures of the Food & Beverage department.
  15. Knowledge of and ability to perform required roles during emergencies.

Qualifications:

  1. Engage with customers and make them feel welcome
  2. Excellent people skills with a gracious attitude
  3. Proven restaurant serving or waiting experience
  4. Hands-on experience in serving and bartending
  5. Attention to cleanliness and safety
  6. Patience and customer-oriented approach
  7. Responsible and trustworthy
  8. Able to stand for long period of time

 



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