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Service Technicians

4 months ago

Omaha, United States Insight Recruitment, LLC Full time
Job DescriptionJob Description

Are you a Service or Install Technician, who feels stunted by your current job? Would you like to ADD MORE to your current skills inventory list that would complement your existing skillset?  If so, then read on 

 

We have several opportunities for varying levels of Service Technicians with a solid career path, that involves more cross-training than most in this industry, with tuition and certifications paid for. This company is very well-established and is one of the country's top systems integrators. 

Salary ranges from $23-$37/hour including excellent benefits and PTO. 

50% travel is required with a clean valid state driver’s license.

 

The Service Technician is responsible for daily activities of Service and Support to our Clients. 

In this role you will: inspect and maintain all of our technology solutions including:

  1. Access Control, 

  2. Audio/Visual, 

  3. Fire Alarm, 

  4. Healthcare Communications, 

  5. Sound Systems, 

  6. Video Surveillance. 

 

You are the front-line support of our business. From football stadiums, to hospitals, schools and banks, you'll immerse yourself throughout the Midwest being hands-on with the technology that powers it.

 

We have 3 Tiers of Service Technicians: Tier I is covered above and Tier II & Tier III you’ll support our customers, Service Technicians, Installation Technicians, and other employees with support calls at a more advanced level than Tier I.

 

PRIMARY RESPONSIBILITIES FOR TIER I:

  • Researches, troubleshoots, and problem-solves issues that arise

  • Inspects devices and provides quality reports on the functionality of customer systems

  • Recommends preventative maintenance on systems

  • Communicates (written and verbal) effectively to internal and external customers

  • Point of escalation for difficult customer cases and de-escalates situations as needed

  • Interacts professionally and tactfully with others on job-sites

  • Networking and set up remote support

  • Provides on-site client training as required

 

ADDITIONAL RESPONSIBILITIES:

  • Performs work in adherence to OSHA and company safety policies and procedures as they are introduced to the company; promptly reports unsafe work conditions to supervisor

  • Cultivates positive working relationships within and across departments

  • Engages in behaviors that foster a healthy work environment and company culture

 

REQUIREMENTS FOR TIER I:

  • Associates Degree in Electronics preferred (not required)

  • Valid State Driver’s license

  • Work independently & on teams as needed

  • Willingness to travel overnights as needed

  • Willingness to work weekends when necessary

  • End-User Training Experience

  • Minimum of 2 years technical experience

 

RESPONSIBILITIES FOR TIER II:

  • Receives support calls escalated by Tier 1 and provide remote troubleshooting support to clients

  • Documents all troubleshooting steps performed per support call; escalate to Tier 3, as required

  • Serves as Tier 3, on-site client support upon request

  • Provides training for the technical staff to develop and maintain the skills required providing the highest level of support for products that the company promotes

  • Ensures consistent adherence to company-established technical service standards, thereby insuring the highest level of customer satisfaction

  • Resolves customer problems or complaints relating to support calls are promptly addressed and documented as per company policies and/or guidelines

  • Provides proper tools, materials and test equipment to maintain the highest technical quality possible within the constraints of strong financial management

  • Maintains accurate service supplies and materials inventory levels to ensure adequate availability for support calls

  • Assists with offsite Alarm Central account setup and troubleshooting

  • Provides feedback to Managed Services on customer needs for Complete Care offerings and is involved in updated offerings

  • Assist in R&D of company provided solutions

  • Maintain Chargeability of 80%


 

RESPONSIBILITIES FOR TIER III:

  • Strong researching, problem solving, and troubleshooting skills

  • Excellent phone and email communication skills

  • Able to provide excellent customer experience

  • Be a point of escalation for difficult customer cases, de-escalating the situation where needed

  • Adaptability to work independently and part of a team bringing in experts when needed

  • Current concepts around secure remote PC access/VPN

  • Setup and use of TeamViewer and other remote software

  • Passion for technology and learning

  • Experience with offsite Alarm Central account setup and troubleshooting

  • Ability to deploy on-site solutions when needed

  • Pass a pre-employment test/drug screen

  • Willing to travel when necessary

  • Willing to work overtime/weekends when necessary

 

EXPERIENCE:

  • Nebraska State Fire Alarm Inspector License (Possess or be able to obtain within 6 months)

  • Nebraska Fire Alarm Installer License (Possess or be able to obtain within 6 months)

  • NICET II in Fire Alarm Systems Certification (Preferred but not required)

 

PHYSICAL REQUIREMENTS FOR ALL TIERS:

  • Must be able to climb and work off ladders and scaffolding

  • Must be able to walk, stoop, push, pull, bend, kneel, crouch, and lift 75lbs when necessary

  • Ability to perform activities such as operate power tools and aerial lifts

  • Ability to work with hazards and a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, etc.

 

BENEFITS & PERKS

  • Benefits including flexible spending account, health, dental, and vision

  • Paid time off

  • Paid holidays (8)

  • 401K/Profit sharing

  • Short term disability

  • Training and professional development opportunities

  • Dynamic company culture

  • Company apparel stores

  • Per diem that’s more generous than most in our industry

  • Company paid hotel room for individual

  • Cell phone stipend

  • Company vehicle

 

Company DescriptionAt Insight Recruitment, we specialize in the placement of Enterprise Resource Planning (ERP), Information Technology (IT), Biotech/Pharma & Life Science, and Executive professionals in all varieties of industries & disciplines.

Offering a boutique-style service, we have grown organically over the years through word-of-mouth referrals and have become the Agency of Choice for companies who need the right talent to join their firm.

Our Services Include Direct hire, Contract, or Contract-to-hire.

We have served a wide variety of firms in the Midwest and nationwide since 1998 and as a result we have come to truly know our client's culture, their business demands and subsequently their hiring needs. Everything is evolving in today's marketplace and the most innovative professionals are driving this market. The success of your company relies on how you can attract, engage and hire these people: this is where we can help.

A Dynamic Approach

"Over 85% of our business comes from referrals; that's a powerful testament to the quality of service we deliver. Companies want to be truly heard and understood when they are working with an agency to help them find and secure the best talent available. Many come to us because they're tired of the larger nationwide chains only providing mediocre candidates, and they want better results.

And that is what every company receives with us: better results."

- Kinga Wilson, Search Consultant and Owner of Insight RecruitmentCompany DescriptionAt Insight Recruitment, we specialize in the placement of Enterprise Resource Planning (ERP), Information Technology (IT), Biotech/Pharma & Life Science, and Executive professionals in all varieties of industries & disciplines.\r
\r
Offering a boutique-style service, we have grown organically over the years through word-of-mouth referrals and have become the Agency of Choice for companies who need the right talent to join their firm.\r
\r
Our Services Include Direct hire, Contract, or Contract-to-hire.\r
\r
We have served a wide variety of firms in the Midwest and nationwide since 1998 and as a result we have come to truly know our client's culture, their business demands and subsequently their hiring needs. Everything is evolving in today's marketplace and the most innovative professionals are driving this market. The success of your company relies on how you can attract, engage and hire these people: this is where we can help.\r
\r
A Dynamic Approach\r
\r
"Over 85% of our business comes from referrals; that's a powerful testament to the quality of service we deliver. Companies want to be truly heard and understood when they are working with an agency to help them find and secure the best talent available. Many come to us because they're tired of the larger nationwide chains only providing mediocre candidates, and they want better results.\r
\r
And that is what every company receives with us: better results."\r
\r
- Kinga Wilson, Search Consultant and Owner of Insight Recruitment