Implementation Coordinator
2 weeks ago
- Manage new client account implementation by creating and executing all needed documents and tasks
- Acquire client requirements and or needs using appropriate tools and methods
- Interaction with the client to manage their initial client setup including but not limited to managing their products, proposals, technology needs and more
- Operate as the lead point of contact for all matters specific to the implementation process
- Build and maintain strong, initial client relationship to be transitioned to an Executive Account Manager upon successful implementation of client to include but not limited training, sales support, etc.
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Communicate clearly the progress of initiatives to internal and external stakeholders through structured processes, goals, and client expectations
- Job responsibilities are subject to change to align with business goals and are not intended to be all inclusive
- Professional appearance and demeanor
- Availability to work remote and/or onsite between the hours of 8:00 am- 6:30 pm Monday thru Friday, shifts may vary within these operational hours
- Other duties as assigned
- 3+ years of project management or relevant & proven problem-solving work experience
- Demonstrated communication proficiency; able to effectively present and credibly influence at all levels of the organization, including executive and C-level
- Competent in Microsoft Applications (i.e. Outlook, Word, Excel, PowerPoint)
- Capacity for managing multiple tasks/projects with organization and timely completion
- Experience in delivering client-focused solutions based on client needs
- Exceptional listening and presentation skills
- Excellent verbal and written communications skills
- Well-developed interpersonal skills; the ability to communicate effectively, to both transmit and receive information, to provide and receive feedback
- Expertly manage multiple tasks, maintaining organization and timely completion of projects with effective communication across departments to maximize productivity and profitability
- Detail orientated with low error levels, while working under pressure
- Thorough understanding of different client types and services offered
- Sustain thorough knowledge of all contract documents for execution and compliance
- Bachelor’s degree preferred (particularly in related field) or equivalent work experience
- All prospective employees must pass a background and drug check
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