Moe's Southwest Grill

The general manager is responsible for managing the daily operations of our Moe's Southwest Grill. This includes ensuring that all guests are satisfied with their dining experience, overseeing the development and performance of managers, shift leaders and team members. In addition, they are responsible for optimizing profits.

GENERAL

• Oversee and manage all areas of the restaurant to ensure guest satisfaction and increased profitability.
  GUEST SERVICE
• Ensure 100% guest satisfaction in areas of Quality, Service & Cleanliness. If that goal is not met, respond to guest complaints, taking any and all actions needed to ensure that the dissatisfied guest becomes a regular guest.
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• PERSONNEL
• Provide direction to team members regarding operational and procedural issues. We do it the Moe's Way
• Maintain an accurate and on-going staffing needs plan for your restaurant. Interview prospective employees and ensure the 4 steps of staffing are followed.
• Develop all team members by providing ongoing feedback. Conduct performance reviews to establish and evaluate performance goals.
• Create a work environment that is known in the community to be "the place to work".
• WORKING CONDITIONS
• Weekly work week should be 50 hours. Occasionally a manager's hours will vary to ensure the proper operation of the restaurant.
• Position requires prolonged standing, bending, stooping, twisting, lifting items and supplies weighing 50 pounds, and repetitive hand and wrist motion.
• Ability to perform all functions at the restaurant level as well as delivering caterings as needed.
• Work with hot, cold and hazardous restaurant equipment. Operation of phones, computers and other office equipment.