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Senior Process Associate
3 weeks ago
Senior Process Associate - Customer Service
In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone
inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you’ll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Qualifications:
Required
- High School Diploma or GED
- Equivalent.
- At least 1 years of experience in the job description below
Preferred
- Analytical skills
- Oral and written communication skills
- Call Center experience
- Ability to work autonomously in a hybrid environment
- Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
- Ability and willingness to learn multiple financial concepts and systems
- Flexibility in a
- fast-paced, team-oriented environment
- Organizational and follow through skills
- Sensitivity to service and quality
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