Technical Team Lead
4 weeks ago
TECHNICAL TEAM LEAD
Complete Technology Services is looking for a Technical Team Lead to join our growing team
Job Description:
Managed Service Provider
We are looking for a Technical Team Lead to join our Managed Service Provider team and oversee the delivery of IT services to our clients. As a Technical Team Lead, you will be responsible for managing a team of IT professionals, ensuring that they provide high-quality and timely support, and coordinating with other teams and stakeholders. You will also have supervisory skills to mentor, coach, and evaluate your team members, as well as handle any issues or escalations that may arise.
Responsibilities
- Lead and manage a team of IT professionals, including assigning tasks, monitoring performance, and providing feedback.
- Timesheet Review and Approval
- Review tickets for accuracy and consistency
- Ensure that the team delivers IT services according to the SLA’s (Service Level Agreements) and best practices.
- Drive weekly L10 meetings.
- Coordinate with other teams, such as project managers, account managers, and technical specialists, to ensure smooth and efficient service delivery.
- Assist with onboarding of new clients to ensure seamless transition to support.
- Communicate with clients and stakeholders, providing updates, reports, and solutions to their IT needs and issues.
- Assist in CBRs and client assessments (elaborate)
- Identify and implement opportunities for service improvement, innovation, and automation.
- Ensure Documentation is current for clients.
- Review reporting tools and recognize trends
- Refine and automate when possible
- Supervise and mentor your team members, providing them with training, guidance, and career development.
- Hold regular touch base meetings with staff (1:1’s)
- Keep pulse on staff by having informal drop by conversations.
- Handle any issues or escalations that may arise, resolving them in a timely and professional manner in accordance with SLA’s
- Own troubleshooting efforts and communications
- Facilitate postmortem review and possible subsequent recommendations
- Working tickets and taking calls as needed
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 5 years of experience in IT service delivery, preferably in a Managed Service Provider environment.
- At least 2 years of experience in leading and managing IT teams.
- Strong technical skills and knowledge of various IT systems, platforms, and tools.
- Excellent communication, interpersonal, and customer service skills.
- Strong leadership, supervisory, and problem-solving skills.
- Ability to work under pressure, multitask, and prioritize.
- Certifications in ITIL, Microsoft, Cisco, or other relevant technologies are a plus.
-
Team Lead
2 weeks ago
Kansas City, United States PeopleLink Staffing Solutions Full timeJob DescriptionJob DescriptionLooking for a Production Team Lead opportunity? Look no further! We have full time Production Team Lead opportunity available for immediate hire! Peoplelink Staffing is hiring for a prominent automotive tier one supplier in the Kansas City, KS Area!The Production Team Lead is responsible for training and coordinating the...
-
MQ/Kafka Technical Lead
2 days ago
Kansas City, United States State Street Corporation Full timeAs MQ Infrastructure Operations Engineer you will. Provide Level 3 technical support for Middleware Messaging Application Services for the State Street Corporation. Manage and train Operational personnel. Effectively participate and lead ITIL process Technical, Lead, Technical Support, VP, Technology, Operations
-
Senior Video Technical Lead, Audio Visual
1 week ago
Kansas City, Missouri, United States Encore Full timePosition OverviewThe Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.Key Job Responsibilities Equipment Operation Ensures a...
-
Technical Lead
6 days ago
National City, United States Abacus Full timeCandidates Request Form 1 Job Title Technical Lead 2 Client Company/Dept. Name San Diego Unified Port District 3 ddress 1400 Tidelands Avenue City Name National City State Name CA-Californi Zip Code 91950 If others (Address) 4 Bill Rate Min: $ Open Max: $ Open 5 Pay Rate Min: $ Max: $ Mark up % (if any) 6 Duration of the project Project Start Date May-24...
-
Technical Lead
6 days ago
Jersey City, United States eTeam Full timeJob Description The Client team is seeking an experienced Development Manager to lead a team providing world-class delivery on all client applications and processes. A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help resolve a diverse range of complex...
-
Technical Support Manager
6 days ago
Kansas City, United States Conexon, LLC Full timeCompany Overview: Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life. Job Summary: Conexon is seeking a dynamic and...
-
Technical Support Manager
1 month ago
Kansas City, United States CONEXON Full timeJob DescriptionJob DescriptionDescription:Company Overview:Conexon is a leader in providing rural fiber-optic networks and broadband solutions, dedicated to transforming internet access in underserved communities across the nation. We believe in the power of high-speed internet to catalyze growth, enhance education, and improve quality of life.Job...
-
Technical Analyst
3 days ago
Kansas City, United States Neumeric Technologies Full timeSenior Technical System Analyst in Kansas City, MO (onsite work) long term contract, competitive market rate. We are looking to on-board 2 System Analysts to the CX team to assist with on-going programs/projects. This role holders will cut-across the different product teams within CX and will work with the internal team in identifying issues and resolving...
-
Technical Analyst
2 weeks ago
Kansas City, United States Neumeric Technologies Full timeSenior Technical System Analyst in Kansas City, MO (onsite work) long term contract, competitive market rate. We are looking to on-board 2 System Analysts to the CX team to assist with on-going programs/projects. This role holders will cut-across the different product teams within CX and will work with the internal team in identifying issues and resolving...
-
Technical Analyst
1 week ago
Kansas City, United States Numeric Technologies Full timeSenior Technical System Analyst in Kansas City, MO (onsite work) long term contract, competitive market rate.We are looking to on-board 2 System Analysts to the CX team to assist with on-going programs/projects. This role holders will cut-across the different product teams within CX and will work with the internal team in identifying issues and resolving...
-
Technical Analyst
2 weeks ago
Kansas City, United States Neumeric Technologies Full timeSenior Technical System Analyst in Kansas City, MO (onsite work) long term contract, competitive market rate. We are looking to on-board 2 System Analysts to the CX team to assist with on-going programs/projects. This role holders will cut-across the different product teams within CX and will work with the internal team in identifying issues and resolving...
-
Technical Analyst
3 weeks ago
Kansas City, United States Numeric Technologies Full timeSenior Technical System Analyst in Kansas City, MO (onsite work) long term contract, competitive market rate.We are looking to on-board 2 System Analysts to the CX team to assist with on-going programs/projects. This role holders will cut-across the different product teams within CX and will work with the internal team in identifying issues and resolving...
-
Technical Analyst
3 weeks ago
Kansas City, United States Numeric Technologies Full timeSenior Technical System Analyst in Kansas City, MO (onsite work) long term contract, competitive market rate.We are looking to on-board 2 System Analysts to the CX team to assist with on-going programs/projects. This role holders will cut-across the different product teams within CX and will work with the internal team in identifying issues and resolving...
-
Senior Project Manager
14 hours ago
Kansas City, United States TriCom Technical Services Full timeSr. Project Manager SummaryWe are seeking a Project Manager to handle project initiation, work with technical and business leaders to define project investment opportunities including scope, schedule, budget, and benefits, as well as identify and negotiate project resource requirements with delivery organizations (internal & external), set delivery...
-
Technical System Analyst
1 week ago
Kansas City, United States Numeric Technologies Full timeJob Description: This position is responsible for understanding and documenting the system-to-system design, api/contracts and opportunities to improve (process and technology) required to deliver the value of the business case. The System Analyst positions have skills in problem solving through the application of proven process improvement techniques and...
-
Technical System Analyst
4 days ago
Kansas City, United States Numeric Technologies Full timeJob Description: This position is responsible for understanding and documenting the system-to-system design, api/contracts and opportunities to improve (process and technology) required to deliver the value of the business case. The System Analyst positions have skills in problem solving through the application of proven process improvement techniques and...
-
Technical System Analyst
1 week ago
Kansas City, United States Numeric Technologies Full timeJob Description: This position is responsible for understanding and documenting the system-to-system design, api/contracts and opportunities to improve (process and technology) required to deliver the value of the business case. The System Analyst positions have skills in problem solving through the application of proven process improvement techniques and...
-
AI Technical Lead
7 hours ago
Texas City, United States SUSE Full timeAbout Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads,...
-
Technical System Analyst
3 weeks ago
Kansas City, United States Numeric Technologies Full timeHi,Title: Technical Systems AnalystLocation: Kansas City, MODuration: Long term contractDescription:Research issues, develop recommendations and actively engage product teams to develop solutions to business and technology problems. Work closely with operational support and ensure that technical issues are resolved in a timely manner in accordance with...
-
Technical System Analyst
3 weeks ago
Kansas City, United States Numeric Technologies Full timeHi,Title: Technical Systems AnalystLocation: Kansas City, MODuration: Long term contractDescription:Research issues, develop recommendations and actively engage product teams to develop solutions to business and technology problems. Work closely with operational support and ensure that technical issues are resolved in a timely manner in accordance with...