Service Technician
2 weeks ago
Job Summary
We are currently seeking a Mechanic/Service Technician with experience repairing commercial equipment, small engines, or vehicle repair. Our techs work on a variety of equipment in the commercial cleaning, restoration and surface-prep industries.
Job Description
- Accurately and efficiently diagnose and repair all systems and components of equipment used in the commercial cleaning, restoration and surface-prep industries.
- Equipment includes, but is not limited to: Basic automotive experience, 2, 3 & 4 Cylinder Gas Engines, Truck Mounted Carpet Cleaning Units, Portable Carpet Extractors, and Hard Surface Floor Cleaning Machines, Duct Cleaning Equipment, Deodorizing Equipment, Dehumidifiers, Air Scrubbers, Air Movers, Hepa Vacuums.
- Proper use of testing equipment, troubleshooting guides and manufacture’s repair manuals.
- Evaluate and communicate additional repair and service needs of equipment in the service department.
- Meet or exceed service department quality and productivity goals.
- Take instruction from supervisors and work well with other service department and store staff.
- Assist other technicians and store staff when needed.
- Proper use and maintenance of shop equipment and tools.
- Maintain clean, organized and safe work areas.
- Create service orders for equipment coming in for repair.
- Work with customers to schedule service and repair appointments and maintain appointments in scheduling software.
- Communicate with customers in person, by phone and via email.
- Create bids for equipment repair and service.
- Present estimates for repairs and service to customers.
- Coordinate shop workload with other technicians.
- Order parts and coordinate with vendors.
- Coordinate service work with other store employees.
Qualifications:
- Two or more years of experience preferred in any of the following: commercial cleaning and restoration equipment, small engine repair and maintenance, pressure washer repair and maintenance or vehicle repair and maintenance.
- Must have a valid driver license.
- Clean driving record -No DUIs or Careless/Reckless driving on MVR (3 years).
- High School diploma or equivalent.
- Own a basic set of mechanic’s tools.
- Possess a high level of technical skill, mechanical aptitude and attention to detail.
- Efficient and accurate equipment diagnosis and problem solving skills.
- Work safely at all times – use safety glasses, hearing protection and other safety protection.
- Ability to focus and complete quality work in a timely manner.
- Ability to lift 50+ lbs. on a regular basis.
- Professional appearance and demeanor with good written, oral communication skills and basic computer skills.
- Occasional over time work is required
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