Bilingual Call-Center Customer Care Representative

3 weeks ago

Waukegan, United States HD Supply Facilities Maintenance Full time
Job DescriptionJob Description

*BILINGUAL IN SPANISH PREFERRED

USABlueBook is a division of HD Supply (hdsupply.com), which is one of the largest industrial distributors in North America and part of The Home Depot. Join a thriving organization that empowers associates to grow professionally while providing competitive benefits and compensation.

 

Major Tasks, Responsibilities and Key Accountabilities

  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.
  • Performs necessary follow-up to ensure customer service expectations are met.
  • Researches and suggests alternative products to customer.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.

Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.

Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

  • Must be eighteen years of age
  • Must pass the Drug Test
  • Must pass the Background Check
  • Must pass pre-employment tests if applicable

Education and Experience

  • HS Diploma or GED required. 0-2 years of experience in area of responsibility.

 

Preferred Qualifications

  • Previous Customer Service experience.
  • Industry product knowledge.
  • Passion for customers and delivering top quality customer service.
  • Ability to learn both independently and in group settings.
  • Ability to work in a fast paced environment
  • Basic level knowledge of Microsoft Office tools: Excel, Word and Outlook.
Company DescriptionHD Supply (NASDAQ:HDS) (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for youCompany DescriptionHD Supply (NASDAQ:HDS) (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you

  • Customer Service Representative

    2 weeks ago

    Waukegan, United States Uline Full time

    **Bilingual Customer Service Representative** **Pay from $23 to $28 per hour - That's up to $58,000 - $70,000 per year with bonuses!** **Kenosha Branch** **12355 Uline Way, Kenosha, WI 53144** Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience...

  • HYBRID Call-Center Customer Representative 10:30AM M-F

    3 weeks ago

    Waukegan, United States HD Supply Holdings, Inc. Full time

    Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities. Responds Representative, Bilingual, Customer Service, Retail, Transportation, Customer

  • HYBRID Call-Center Customer Representative 10:30AM M-F

    2 weeks ago

    Waukegan, United States HD Supply Holdings, Inc. Full time

    Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities. Responds Representative, Bilingual, Customer Service, Retail, Transportation, Customer

  • HYBRID Call-Center Customer Representative 10:30AM M-F

    3 weeks ago

    Waukegan, United States HD Supply Full time

    Major Tasks, Responsibilities, and Key Accountabilities Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions. Performs necessary follow-up to ensure customer service expectations are met....

  • Call Center Representative- 10:30AM SHIFT MON-FRI

    2 weeks ago

    Waukegan, United States HD Supply Holdings, Inc. Full time

    Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities. Respond Call Center, Representative, Customer Service, Retail, Transportation, Supervisor

  • Call Center Representative- 10:30AM SHIFT MON-FRI

    4 weeks ago

    Waukegan, United States HD Supply Holdings, Inc. Full time

    Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities. Respond Call Center, Representative, Customer Service, Retail, Transportation, Supervisor

  • Customer Service Representative

    2 weeks ago

    Waukegan, United States Uline Full time

    **Customer Service Representative** **Pay from $22 to $27 per hour - That's up to $56,000 - $68,000 per year with bonuses!** **Kenosha Branch** **12355 Uline Way, Kenosha, WI 53144** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love....

  • Call Center Representative- 10:30AM SHIFT MON-FRI

    4 weeks ago

    Waukegan, United States HD Supply Holdings, Inc. Full time

    Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities. Respond Call Center, Representative, Customer Service, Retail, Transportation, Supervisor

  • Customer Service Representative

    2 weeks ago

    Waukegan, United States Uline Full time

    **Customer Service Representative - Overnights** **Pay from $26 to $33 per hour - That's up to $65,000 - $80,000 per year with bonuses!** **Includes $4 Shift Differential** **Kenosha Branch** **12355 Uline Way, Kenosha, WI 53144** Customer Service is the heartbeat of Uline! As an Overnight Customer Service Representative, you’ll dig into order details...

  • Call-Center Customer Representative 10:30AM Shift-

    1 month ago

    Waukegan, United States HD Supply Holdings, Inc. Full time

    Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities. Respond Representative, Customer Service, Retail, Transportation, Shift, Customer

  • Call-Center Customer Representative 10:30AM Shift-

    2 weeks ago

    Waukegan, United States HD Supply Holdings, Inc. Full time

    Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities. Respond Representative, Customer Service, Retail, Transportation, Shift, Customer

  • Bilingual HR Generalist

    4 weeks ago

    Waukegan, United States LaSalle Network Full time

    Our client, a growing international CPG manufacturer, is seeking a driven and experienced Bilingual HR Generalist to join their growing team! As the Bilingual HR Generalist, you will play a crucial role in developing and implementing HR strategies. The ideal Bilingual HR Generalist will have recently kickstarted their career in Human Resources in an...

  • Bilingual HR Generalist

    2 weeks ago

    Waukegan, United States LaSalle Network Full time

    Our client, a growing international CPG manufacturer, is seeking a driven and experienced Bilingual HR Generalist to join their growing team! As the Bilingual HR Generalist, you will play a crucial role in developing and implementing HR strategies. The ideal Bilingual HR Generalist will have recently kickstarted their career in Human Resources in an...

  • Bilingual HR Generalist

    2 months ago

    Waukegan, United States LaSalle Network Full time

    Our client, a growing international CPG manufacturer, is seeking a driven and experienced Bilingual HR Generalist to join their growing team! As the Bilingual HR Generalist, you will play a crucial role in developing and implementing HR strategies. The ideal Bilingual HR Generalist will have recently kickstarted their career in Human Resources in an...

  • Bilingual HR Generalist

    2 weeks ago

    Waukegan, United States LaSalle Network Full time

    Our client, a growing international CPG manufacturer, is seeking a driven and experienced Bilingual HR Generalist to join their growing team! As the Bilingual HR Generalist, you will play a crucial role in developing and implementing HR strategies. The ideal Bilingual HR Generalist will have recently kickstarted their career in Human Resources in an...

  • Customer Relations Representative

    3 weeks ago

    Waukegan, United States Manuel Torres II - State Farm Agent Full time

    Job DescriptionJob Description*This role requires bilingual Spanish*ROLE DESCRIPTION:As a Customer Service Representative with Manuel Torres, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal...

  • Customer Relations Representative

    2 weeks ago

    Waukegan, United States Manuel Torres II - State Farm Agent Full time

    Job DescriptionJob Description*This role requires bilingual Spanish*ROLE DESCRIPTION:As a Customer Service Representative with Manuel Torres, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal...

  • Day Care Licensing Representative

    1 week ago

    Waukegan, United States Illinois Department of Children and Family Services Full time

    Location: Waukegan, IL, US, 60085-6153 Job Requisition ID: 38730 DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our...

  • Customer Service Representative

    3 weeks ago

    Waukegan, United States U-Haul Full time

    Location: 1735 N Lewis Ave, Waukegan, Illinois 60085 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 day ago

    Waukegan, United States U-Haul Full time

    Location: 1735 N Lewis Ave, Waukegan, Illinois 60085 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...