Desktop/Network Support Technician-Onsite

2 weeks ago


Troy, United States Ovation Workplace Services Inc. Full time
Job DescriptionJob Description

Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.



  • Troy, United States Select Source International Full time

    Job DescriptionJob DescriptionJob Title: Desktop Support TechnicianLocation: Troy, NYDuration: 12+ Months Job Description:You will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end...


  • Troy, United States Select Source International Full time

    Job DescriptionJob Description Job Title:  Desktop Support TechnicianLocation:  Troy, NY USA  12180Duration: 12 Months Summary/ Responsibilities:  As an ITAM associate you will be the main POC for all things related to asset retrieval, which includes ticket processing, wiping of assets, updating of the CMDB, packing and shipping and maintaining the...


  • Troy, United States Select Source International Full time

    Job DescriptionJob DescriptionJob Title: Desktop Support TechnicianLocation: Troy, NYDuration: 12 Months Job Description: As an ITAM associate you will be the main POC for all things related to asset retrieval, which includes ticket processing, wiping of assets, updating of the CMDB, packing and shipping and maintaining the accuracy of the CMDB. This role...


  • Troy, United States cb20 Full time

    Job DescriptionJob DescriptionSalary: $22-$25/hrNETWORK AND SYSTEMS TECHNICIANDISTINGUISHING FEATURES OF THE CLASS: Incumbent in this class designs, installs and maintains personal computers,local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identificationand correction of network and system...


  • Troy, United States Parallel LLC Full time

    Responsibilities/Qualifications Parallel has been in the senior living industry for over 35 years. We are hiring a Network Administrator to assist our team. We are looking for someone with a Bachelor's degree in Computer Science and three to five years of hands-on experience in network administration. We are looking for someone to contribute to our team and...


  • Troy, United States Parallel LLC Full time

    Responsibilities/Qualifications Parallel has been in the senior living industry for over 35 years. We are hiring a Network Administrator to assist our team. We are looking for someone with a Bachelor's degree in Computer Science and three to five years of hands-on experience in network administration. We are looking for someone to contribute to our team and...

  • Computer Technician

    12 hours ago


    Troy, United States Select Source International Full time

    Job DescriptionJob DescriptionJob Title: IT TechnicianLocation: Troy, NYDuration: 12+ Months Job Description:You will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at...

  • Network Administrator

    3 weeks ago


    Troy, Michigan, United States Parallel Full time

    Responsibilities/Qualifications: Parallel has been in the senior living industry for over 35 years. We are hiring a Network Administrator to assist our team. We are looking for someone with a Bachelor's degree in Computer Science and three to five years of hands-on experience in network administration. We are looking for someone to contribute to our team and...

  • Network Engineer

    4 weeks ago


    Troy, United States Internet Service Provider Full time

    Job DescriptionJob DescriptionNetwork Engineer: We are a rapidly growing company setting the new standard in delivering internet service through our revolutionary and proprietary network. Our culture is based on integrity, accountability, hard work, collaboration, and social responsibility. We offer careers in a variety of fields where talented people can...


  • Troy, United States Compass Health Network Full time

    The CPRC Youth Supervisor directly supervises a staff of Community Support Specialists, and Family Support Providers who provide behavioral health community support services to children with a diagnosis of a serious emotional disorder and their families.ESSENTIAL FUNCTIONSCompletion and/or review of the assessment which identifies the child and family's...


  • Troy, United States Compass Health Network Full time

    The CPRC Youth Supervisor directly supervises a staff of Community Support Specialists, and Family Support Providers who provide behavioral health community support services to children with a diagnosis of a serious emotional disorder and their families.ESSENTIAL FUNCTIONSCompletion and/or review of the assessment which identifies the child and family's...


  • Troy, United States Compass Health Network Full time

    The CPRC Youth Supervisor directly supervises a staff of Community Support Specialists, and Family Support Providers who provide behavioral health community support services to children with a diagnosis of a serious emotional disorder and their families. ESSENTIAL FUNCTIONS Completion and/or review of the assessment which identifies the child and family's...


  • Troy, United States Compass Health Network Full time

    The CPRC Youth Supervisor directly supervises a staff of Community Support Specialists, and Family Support Providers who provide behavioral health community support services to children with a diagnosis of a serious emotional disorder and their families. ESSENTIAL FUNCTIONS Completion and/or review of the assessment which identifies the child and family's...


  • Troy, United States Compass Health Network Full time

    Due to critical service need of the communities we serve, we are offering a $1500 sign-on bonus.* Additional $500 sign-on bonus for Qualified Mental Health Professionals. We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen! The Community Support Specialist provides integrated, holistic,...


  • Troy, United States Compass Health Network Full time

    Due to critical service need of the communities we serve, we are offering a $1500 sign-on bonus.* Additional $500 sign-on bonus for Qualified Mental Health Professionals. We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen! The Community Support Specialist provides integrated, holistic,...


  • Troy, United States Compass Health Network Full time

    Due to rapid expansion in all of our clinics, we are offering a $1500 sign-on bonus* for Community Support Specialist positions; additional $500 sign-on bonus* for Qualified Mental Health Professionals. We are eager to be able to continue to serve clients in our service areas and need you to make this happen! The Community Support Specialist provides...


  • Troy, United States Internet Service Provider Full time

    Job DescriptionJob DescriptionInfrastructure Technician: We are a rapidly growing company setting the new standard in delivering internet service through our revolutionary and proprietary network. Our culture is based on integrity, accountability, hard work, collaboration, and social responsibility. We offer careers in a variety of fields where talented...


  • Troy, United States Insight Global Full time

    Insight Global is seeking a skilled Cisco Network Engineer for a telecommunications client with expertise in supporting Cisco networking products, Meraki, and implementing Webex Calling solutions. The ideal candidate will play a key role in designing, implementing, and maintaining robust network infrastructures for customers across the US and Canada.-...


  • Troy, MO, United States Compass Health Network Full time

    The CPRC Youth Supervisor directly supervises a staff of Community Support Specialists, and Family Support Providers who provide behavioral health community support services to children with a diagnosis of a serious emotional disorder and their families. ESSENTIAL FUNCTIONS Completion and/or review of the assessment which identifies the child and...

  • IT Administrator

    3 weeks ago


    Troy, United States HVA ELECTRONICS INC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insuranceVision insuranceSummary/ObjectiveThe IT Administrator will be responsible for providing direct technical support across the company enterprise infrastructure. This person will respond to issues within a manner and provide resolution or escalation of issues with strong coordination...