Spa Manager

2 weeks ago

New York, United States Ivy Full time
Job DescriptionJob Description

Spa Manager

Related Titles: Director of Spa Services

Reports to: Fitness and Spa Assistant Director

Supervises: Massage Therapist

Classification:

Education and/or Experience

• Post-secondary training or licensure in different types of massage, cosmetology and different types of

beauty treatments.

• At least two years of experience working in a club, hotel or resort spa facility.

• At least one year of spa program management and supervisory experience.

Job Knowledge, Core Competencies and Expectations

• Knowledge of spa front desk procedures.

• Ability to manage all aspects of the club’s spa operations

• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Responsible for scheduling staff, overseeing financial activities, coordinating spa programs and promotions,

ensuring member-customer satisfaction and overseeing health and safety compliance.

Job Tasks/ Duties

• Hold regular staff meetings to keep staff updated on all aspects of the spa’s operation.

• Ensure equipment is maintained in good working order.

• Maintain professional relationships with suppliers and providers.

• Ensure stock and cash items are kept safely under lock and key.

• Minimize or eliminate losses through negligence with monitoring programs.

• Implement clearly established opening and closing procedures.

• Manage inventory effectively; follow purchasing standards; ensure compliance.

• Maintain an up-to-date version of the Spa Procedure Manual and ensure compliance with it.

• Develop and maintain spa literature, documentation and process handling requirements.

• Attend Management meetings and convey all relevant information throughout the spa.

• Guide business decisions by staying on top of spa industry trends.

• Maintain a strong menu of services with both exceptional artistic and aesthetic value.

• Consistently develop and grow retail sales through training, tools and monitoring.

• Ensure the spa is always staged for maximum buyer impact.

• Develop spa’s marketing strategy and ensure a consistent and positive image is portrayed.

• Develop and maintain gracious and efficient front desk procedures.

• Maintain and periodically up-date all necessary internal and external signage.

• Create ongoing in-house promotions and activities to stimulate sales, staff and customers.

• Develop and maintain compensation guidelines.

• Monitor customer satisfaction with surveys, focus groups and comment cards.

• Effectively administer and monitor staff scheduling procedures.

• Implement ongoing skills training to ensure service standards are upheld.

• Develop and monitor job descriptions and staff goals planning.

• Perform staff evaluation reports with proposed action plans.

Licenses and Special Requirements

• ISPA Spa Director Certification.

Physical Demands and Work Environment

• Able to meet and perform the physical requirements and to work effectively in an environment, which is

typical of this position.

• Frequent lifting, bending, climbing, stooping and pulling.

• Frequent repetitive motions.

• Continuous standing and walking.

• Must often work in humid and low-level light environment.

 

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