Front Desk

3 weeks ago


Gulf Breeze, United States D1 Training - Gulf Breeze Full time
Job DescriptionJob DescriptionBenefits:
  • Opportunity for advancement
  • Training & development


About D1 Training:


D1 Training is a premier athletic-based training facility, offering specialized training programs for athletes of all ages and skill levels. Our mission is to provide a professional and motivating environment to help athletes reach their full potential. We are dedicated to excellence in training and committed to fostering a community that inspires and empowers.


Job Overview:


The Front Desk Associate at D1 Training serves as the first point of contact for members and visitors. This role requires a friendly, energetic, and organized individual who can handle a variety of administrative and customer service tasks. The Front Desk Associate will ensure a welcoming atmosphere, provide exceptional service, and support the facilitys daily operations.


Key Responsibilities:


  • Customer Service
    • Greet and welcome all members and visitors with a friendly and professional demeanor.
    • Address inquiries about programs, services, and membership options in person, over the phone, and via email.
    • Handle member check-ins and manage guest registration procedures.
  • Administrative Duties
    • Manage front desk operations, including answering phones, scheduling appointments, and responding to emails.
    • Process membership sales, renewals, and cancellations.
    • Maintain accurate records of member information and update the database as needed.
  • Facility Support
    • Ensure the front desk area is clean, organized, and stocked with necessary supplies and promotional materials.
    • Assist with setting up and breaking down equipment for classes and events as needed.
    • Monitor and report any facility maintenance or safety issues to the appropriate staff.
  • Sales & Promotion
    • Promote D1 Training programs, services, and merchandise to members and potential clients.
    • Assist with executing promotional campaigns and community outreach activities.
    • Provide information on current promotions and special offers.
  • Team Collaboration
    • Work closely with coaches, trainers, and management to ensure seamless operation and exceptional member experiences.
    • Participate in staff meetings and training sessions to stay informed about facility updates and best practices.

Qualifications:


  • Education & Experience
    • High school diploma or equivalent; additional education or certification in customer service or administration is a plus.
    • Previous experience in a customer service or front desk role, preferably in a fitness or sports facility.
  • Skills & Abilities
    • Excellent communication and interpersonal skills.
    • Strong organizational and multitasking abilities.
    • Proficiency in using office software and fitness management systems.
    • Ability to work in a fast-paced environment and handle stressful situations calmly and efficiently.
  • Personal Attributes
    • Friendly, outgoing, and approachable personality.
    • Reliable and punctual with a strong work ethic.
    • Passionate about fitness and sports, with a desire to help others achieve their goals.



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