Director of IT Systems

2 weeks ago

South Bend, United States Five Star Recruiting and Staffing Full time
Job DescriptionJob Description

Position: IT Systems Director (On-Site)

Relocation Assistance Available for the right candidate

Main Role:

  • Lead and collaborate with experts and senior leaders to formulate a detailed technology plan aligned with the organization's goals.
  • Implement IT governance and policies to ensure secure, effective growth of the organization.
  • Manage an inventory of current applications and hardware, and develop a cost-benefit analysis for potential enhancements.

Essential Qualities:

  • Proven ability in scaling business IT systems and workflows.
  • Positive outlook and commitment to continuous improvement in line with business objectives.

Key Functions:

  • Oversee all business system applications, including email, ERP, CRM, TMS, website, and more.
  • Develop operational strategies for the IT department to support critical business functions and strategic initiatives.
  • Work closely with various departments to identify and implement cost-effective tech solutions.
  • Manage internal resources and third-party providers, ensuring optimal operation of key systems like Salesforce and Great Plains.
  • Review service contracts as necessary.

Reporting Structure:

  • Reports to the President.
  • Manages the IT & Systems Specialist (pending hire).
  • Collaborates with all company departments, including Leadership, Sales/Marketing, Finance, Operations, and R&D.

Responsibilities & Accountability:

  • Evaluate current applications and develop improvement strategies.
  • Direct third-party providers and IT staff to fulfill business needs.
  • Architect and execute IT strategies and infrastructure projects.
  • Manage company-wide technology updates and training.
  • Maintain IT security and drive system enhancements.
  • Oversee the IT budget and manage expenditures.
  • Handle the IT support/help desk and ticket system.
  • Ensure compliance with system standards and regulations.
  • Develop support, maintenance, and security procedures.
  • Stay abreast of technology innovations and trends.
  • Maintain accurate system documentation and records.
  • Manage vendor relations, contract negotiations, and service agreements.
  • Develop backup and disaster recovery procedures for application systems.
  • Recommend automated system administration approaches.
  • Oversee hardware/software maintenance and training.

Job Requirements:

  • Bachelor’s degree in IT Management, Information Systems, Computer Science, or related field.
  • 10+ years in applications support, software implementation, and development.
  • Proven experience in system implementation, including project and people management.
  • Expertise in ERP and CRM systems.
  • Strong interpersonal, leadership, and communication skills.
  • Excellent analytical and problem-solving abilities.
  • Experience with process improvement projects like Kaizen.
  • Ability to manage deadlines, staff development, and coaching.
  • Proficient in written and verbal communication, negotiation, and conflict resolution.
  • Independent decision-making and team collaboration skills.

Desirable Experience:

  • Familiarity with Salesforce, Microsoft Dynamics, Google G-Suite, and Microsoft O365.
  • Knowledge in Application Integration, Portals, and Analytics.

Success Metrics:

  • Effective management and upgrade of software applications and hardware.
  • Development and implementation of IT governance, standards, and policies.
  • Collaboration with leadership for strategic IT planning.
  • Successful training and launch of new technologies.
  • Alignment of IT and business priorities.
  • Risk mitigation and efficiency maximization in IT systems.
  • Performance tracking through ticket systems.

Job Benefits:

  • Opportunity to work in a high-growth, innovative company.
  • Access to a wide range of products meeting diverse customer needs.
  • A chance to contribute to a family business with strong growth potential.
  • Competitive salary, benefits, and profit-sharing through an SEP retirement plan.
  • Unique opportunity to make a significant impact in a dynamic business sector.

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