Collections specialist

3 weeks ago


Lynn, United States Complete Staffing Solutions Full time
Job DescriptionJob Description

Collections Specialist

Location:

Lynn, MA

Opportunity for work for a great company

Hours:

  • Full-time hours
  • Monday - Friday 8:00 am - 5:00 pm

Job Requirements:

  • Ability to take notes; update account status and customer information
  • Meet or exceed monthly performance goals, deadlines and objectives
  • Adhere to consumer protection laws and FHC’s standard practices and policies
  • Research and identify issues attributing to account delinquency and resolve them by working with the customer
  • Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Review and monitor assigned accounts and all applicable collection reports
  • Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
  • Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
  • Establish and maintain cooperative working relationships
  • Knowledge of Billing and Collections Procedures
  • Possesses excellent verbal, negotiation, customer service and communication skills
  • Well organized, Results driven, and able to work in a high volume and fast-paced office environment
  • Strong attention to detail
  • Ability to resolve challenging situations calmly and professionally
  • Capability to work independently and to adapt to a fast-changing environment

Pay Rate:

  • $24/ hour


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