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Captain/Head Waiter

2 months ago

New York, United States Estiatorio Milos Full time
Job DescriptionJob Description

Overview

As a Milos brand ambassador, the captain orchestrates a memorable guest experience by fostering a warm, pleasant and welcoming environment. They lead by example and act as impeccable hosts to deliver the highest possible level of service that is synonymous with Milos standards.

Primary roles and responsibilities

• Thorough knowledge of food and beverage offerings including ingredients, sources, preparation methods and allergens
• Manages pace and sequence across all steps of service by ensuring appropriate coursing, firing and clearing through proper communication with FOH/BOH staff
• Exhibits an excellent service attitude and is willing to go the extra mile to accommodate guests
• Inspects all aspects of the dining room including table settings, chairs and floors to ensure proper maintenance and safety, takes immediate action to correct any issues
• Develops relationship with guests, routinely checks in with during service to ensure satisfaction
• Accurately and efficiently prepares guests checks and accepts payment
• Ensures side work is completed and dining room supplies are well stocked, reports any supply shortages to FOH management
• Reviews daily specials, stations and other applicable announcements
• Trains new hires on Milos’ service standards, menu items, and food/beverage pairings
• Must be flexible and able to adjust to meet the changing needs of the restaurant
• Maintains a high level of professionalism and communicates effectively
• Acts as a Milos brand ambassador when communicating with guests
• Upholds a good self-image and can command the respect of the employees
• Leads with consideration and patience to achieve desired results through high quality service

Requirements

• A minimum of three to five (3-5) years’ experience in a similar role
• Experience using restaurant point-of-sale (POS) systems
• Ability to make responsible, impromptu decisions in accordance with the steps of service and Milos standards
• Strong food and beverage knowledge, ability to properly articulate menu selections
• Possesses strong organizational and multitasking skills
• Is result-driven, works well under pressure in a fast-paced environment
• Superb customer service and interpersonal skills
• Professional, articulate, friendly, and punctual