Customer Service Agent

1 week ago


Jacksonville, United States CBX Global Full time
Job DescriptionJob Description

Job Description: The Freight Forwarding Customer Service Agent handles customer shipments, from the planning stage to the actual movement, and performs delivery follow-up. The job addresses domestic and international shipments while ensuring import/export regulations compliance.

Responsibilities:

  • Provide exceptional customer service while building relationships with new and existing customers.
  • Manage all inquiries and requests promptly.
  • Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.
  • Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.).
  • Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.
  • Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage).
  • Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities.
  • Assist with communications to carriers when issues arise.
  • Responsible for managing several on-hand reports.
  • Compile and submit accurate, regular, and timely reports as requested.
  • Immediately reports and documents irregularities to supervisors.
  • Performs other tasks as necessary.
Required Skills/Abilities:
  • Excellent verbal and written communication skills in English (required) and Spanish (preferred).
  • A college degree is preferred, not required.
  • Good management and organizational skills.
  • Strong problem-solving skills.
Education and Experience:
  • A college degree is preferred, not required.
  • At least one year of Logistics or freight forwarding experience is preferred.
  • At least one year of direct customer service experience.
  • At least one year of experience in logistics and supply chain management software (Cargo Wise 1 preferred).
Physical Requirements:

None


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