Senior Stop Loss Specialist
2 weeks ago
Key Responsibilities:
- Manage a diverse portfolio of complex book of business, catering to both local and international clients employing various funding methodologies.
- Serve as a subject matter expert within the Stop Loss team, collaborating with internal subject matter experts to devise intricate strategies aimed at enhancing client satisfaction and retention.
- Act as the primary liaison with vendor partners, negotiating plan terms and facilitating changes to the overall plan design.
- Gather, assess, and organize data for submission to the market to obtain quotes for stop loss programs.
- Lead client renewals by cultivating relationships with key partner stakeholders, employing insightful questioning to drive innovative benefit plan designs.
- Stay abreast of industry trends, carrier product offerings, and emerging developments.
- Oversee the implementation process, coordinating with teams, third-party administrators, and stop loss carriers.
- Support business development efforts by collaborating with Producers during prospect meetings, providing technical expertise, and guiding the Request for Proposal (RFP) process.
- Conduct Partner meetings, offering strategic advice and financial performance insights either alongside or independently from the team lead.
- Develop trusted relationships with Partner contacts through effective communication and meticulous execution of plan designs and projects.
- Liaise with Sales teams, Business Partners, and Brokers to address action items and communicate any vendor issues.
- Coordinate the preparation and analysis of Request for Proposal (RFP) responses, presenting client reports with recommendations.
- Utilize discretion and independent judgment when analyzing industry trends, providing valuable feedback to the team.
- Mentor and train team members to ensure the delivery of top-tier support, meeting or surpassing industry standards.
- Identify and resolve client service issues, implementing processes and policies to enhance overall client satisfaction.
- Stay informed about significant and potentially complex claim matters, assisting with negotiations and claim settlement resolutions on behalf of clients.
- Interpret clients' current plans and recommend opportunities to expand lines of coverage.
- Audit and submit specific claims for assigned clients, while also monitoring claims for these clients.
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