Medical Collector

Job DescriptionJob Description

Position Summary:

Operate under general supervision, collecting/resolving outstanding medical balances for various hospitals and physician groups.  Update and verify medical insurance information.  Initiate re-billing of insurance when necessary.  Collect via the telephone, utilizing a power dial system while following federal law, state law and client collection guidelines.  Always represent the company in a positive and professional manner while generating revenue.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Negotiate payment terms and methods when the guarantor/debtor is reached. The negotiation process often requires reviewing the account information and asking probing questions of the consumer in order to better understand potential objections to payment.

·         Overcome stalls and objections and suggest alternate money sources for debt payment.

·         Leave messages with third parties and execute verbal skip tracing procedures. This includes asking for home address, home telephone number, and place of employment.

·         Leave only the Zortman message on answering machines and voicemail devices.

·         Utilize the scripted opening when the guarantor/debtor is reached. This includes identifying the debtor/guarantor and verifying their DOB or last four of ss # and address, advising the guarantor/debtor the call is being recorded for quality and training purposes, identifying company, giving the Mini-Miranda and asking for payment on the account.

·         Update the guarantor/debtor record with new information including insurance information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system.

·         Verify any possible insurance information.

·         Average 20 calls per hour and maintain an accurate collector desk and list of arrangements.

·         Consistently achieve your monthly fee goal.

·         Utilize on-line check, debit and credit card payment options.

·         Adhere to the FDCPA, HIPAA and NACHA.

 

Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

·         A high school diploma or GED, some college preferred specifically related to revenue cycle for a physician and/or hospital.

·         2 or more year’s previous experience in customer service, call center or collections.

·         Knowledge of FDCPA and HIPAA preferred.

·         Must have the ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette.

·         Prior PC and keyboard knowledge.

·         Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.

·         Bi-lingual a plus.

Company DescriptionWe are a 55-year-old family-owned accounts receivable firm, located in Oak Brook, IL, that assists Hospitals and Physicians with their accounts receivables. If you would like to further your career and join our successful teamCompany DescriptionWe are a 55-year-old family-owned accounts receivable firm, located in Oak Brook, IL, that assists Hospitals and Physicians with their accounts receivables. If you would like to further your career and join our successful team

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