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Staffing Associate/Healthcare Appointment Setter

2 months ago

Jacksonville, United States HeadsUp Healthcare Full time
Job DescriptionJob Description

HeadsUp Healthcare is looking for a Staffing Associate (Appointment Scheduler) in our Jacksonville or Tampa, FL office to support our Dental, Doctor, and Leadership Teams. HeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries. We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.

Roles and Responsibilities:

  • First point of contact for claimant and client for all initial scheduling of medical or dental appointments – Sets the expectation
  • Routinely speak with patients and providers offices simultaneously to effectively set up appointments
  • Request, send, receive, and follow up on critical documentation via email and fax
  • Must document and save all correspondence and documents to secured company file
  • Other duties as assigned

Required skills and abilities:

  • Ability to work well individually and in a team environment.
  • Ability to troubleshoot and solve problems.
  • Analytical ability with adept research skills
  • Exceptional communication skills (written and verbal)
  • Must be able to multi-task, follow procedures and have active listening skills
  • Intermediate level skills in Microsoft Outlook and all MSOffice essentials
  • Must be able to adhere to company’s physical & information security standards along with training requirements.

Education/Experience

  • 6 months - 3 years medical or dental experience
  • Contact Center experience a plus
  • High School Diploma or GED
Company DescriptionHeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.
We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.Company DescriptionHeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.\r
We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.