Automotive Service Advisor
1 week ago
We are seeking a personable, motivated individual to join our auto dealership as a Service Writer. As part of our customer service team, you are the first point of contact for both walk-in and phone customers. You assist customers in determining their present repair or maintenance needs, provide education regarding the benefits of standard maintenance schedules, and make appointments for maintenance services. You take customer vehicle data, perform follow-up calls and communication, and assist in all aspects of customer care. Our ideal candidate has 2+ years of experience in an automotive sales or repair environment, and prior experience as a Service Writer is especially valuable. This position requires you to have moderate computer proficiency, strong organizational skills, and superb interpersonal and communication skills.
Service Writer Duties and Responsibilities
- Greet customers and answer phones
- Help customers determine their service and maintenance needs
- Provide information regarding standard maintenance schedules and benefits
- Record all pertinent customer vehicle information
- Perform follow-up calls and emails
- Make, change, and cancel service appointments as necessary
Service Writer Requirements and Qualifications
- Extensive knowledge base of the automotive industry and parts
- Prior experience in an automotive sales or repair environment
- Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
- Prior experience as a Service Writer (strongly preferred)
- Proficiency with common office and productivity software
- Excellent communication and interpersonal skills
Shop hours are Monday - Friday 8 AM to 6 PM
Company DescriptionDuncanville Automotive and muffler is a family-owned and operated business. Has been around for 45 years. Customers feel cared for and keep coming back. We are referred by many, and Costco is using us as a preferred automotive shop. We stand behind our work. We expect anyone who works for us to show who we are as a company.Company DescriptionDuncanville Automotive and muffler is a family-owned and operated business. Has been around for 45 years. Customers feel cared for and keep coming back. We are referred by many, and Costco is using us as a preferred automotive shop. We stand behind our work. We expect anyone who works for us to show who we are as a company.