Desktop Support Technician/MAC Specialist

4 weeks ago

Sunnyvale, United States A3 Staffing Solutions Full time
Job DescriptionJob Description

  • Desktop Support Technician
    8-5 Monday-Friday, no on-call

    Responsibilities:

  • Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end-user.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Desktop and Network Support
  • Ability to set up, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large iMacs.
  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Determines and recommends which products or services best fit the customers' needs.
  • Imaging and image recovery
  • Experience doing break/fix repairs on desktops, laptops
  • Install / Re-install various software packages and updates
  • WiFi and VPN connections; Support of wireless devices
  • GREAT Customer Service skills
Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovationCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.\r
Provide an exceptional client experience\r
Deliver on our commitments\r
Build trust by thinking and acting with integrity\r
Create an environment that inspires innovation

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