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Service Technician

1 month ago

Atkinson, United States Mitchell Equipment Full time
Job DescriptionJob Description

You Are:

  • A Problem Solver. As you work through projects, you're able to continuously solve problems, find solutions, and resolve them as they come up to complete work orders efficiently.
  • You are motivated to learn the ins and outs of combines and planters and don’t hesitate to dive in – from simple repairs to setting up brand-new products. A mechanical background or experience is a plus, but not a requirement.
  • Customer Focused. You understand the time it takes to complete a job directly impacts the customer. You complete tasks efficiently and effectively, ask for help when needed, and can think on your feet to get equipment back to the customer promptly. You get to know the Humphrey customers and what their needs are.
  • A Teammate. You’ll be asked to complete a majority of tasks independently, but a team effort is required to provide superior customer service. Work together with other technicians to promote learning and increase overall shop efficiency.

You Will:

  • Build Customer Trust. Completing each job like you would if it was your piece of equipment will drive customer satisfaction and accuracy.
  • Learn From Others. Equipment and technology are constantly changing and to provide the best service for our customers, you must learn and change with it. Work and absorb the knowledge from your peers. We have many years of experience in our company.
  • Build Your Own Roadmap. Be willing to jump into new projects and take on new tasks. As you gain experience, you’ll be able to work in more specified areas you enjoy when the schedule allows.

Together We Will:

  • Create an Enjoyable Atmosphere. We’re one team sharing the same goals throughout the entire dealership. Our team is focused on putting the customer first in a fast-paced, productive workplace.
  • Continuous Learning. We encourage you to look for personal & professional development opportunities. We’ll provide resources for Case IH-specific and interpersonal skills training, but we are always open to new ideas to help you grow in your career.
  • Support Customer Demands. In our company culture, we strive to provide industry-leading customer experiences that are tailored to each individual’s needs.

Essential Job Functions

  • Maintain, repair, and overhaul equipment.
  • Dismantle defective machines for repair, using hand tools.
  • Record details of repairs made, and parts used.
  • Reassemble machines and equipment following repair, testing operation, and making adjustments, as necessary.
  • Clean and lubricate parts.
  • Test and replace electrical components and wiring, using test meters, soldering equipment, and hand tools.
  • Tune or overhaul engines.
  • Examine and listen to equipment, read inspection reports, and confer with customers to locate and diagnose malfunctions.
  • Repair or replace defective parts, using hand tools, milling and woodworking machines, lathes, welding equipment, grinders, or saws.
  • Drive trucks to haul tools and equipment for on-site repair of large machinery.
  • Calculate bills according to record of repairs made, labor time, and parts used.
  • Perform all other duties as assigned.

Qualifications

  • High school diploma or GED, required.
  • 3-5 years of heavy machinery technician experience, preferred.
  • Excellent negotiation skills.
  • Excellent analytical and organizational skills.
  • Excellent written and verbal communication skills.

Benefits Offered

  • Medical & Supplemental Insurance
  • Uniform and Tool Allowance
  • Employee Discounts
  • Employee Incentive Programs
  • 401k with Employer Matching
  • PTO and Paid Holidays
  • Top technicians $28-31/hr. PLUS incentives up to an additional $10 per billed hour


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