Desktop Support

Title - Desktop Support

Duration - 5 Working Days

Location - Multiple location in GA

Job Summary:

· The Desktop Support Specialist provides technical support and assistance to end-users regarding hardware, software, and network-related issues. They are responsible for diagnosing and resolving problems, installing, configuring, and maintaining computer systems and software, and ensuring the smooth operation of desktops, laptops, and peripherals. Additionally, they manage the imaging process for new computers.

Key Responsibilities:

· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Diagnose and troubleshoot technical issues, including network connectivity, printer problems, and software errors.

· Install, configure, and maintain computer systems and software applications.

· Set up and configure new desktops, laptops, and peripheral devices, including managing the imaging process.

· Perform hardware and software upgrades and replacements as needed.

· Collaborate with IT team members to resolve complex issues and escalate problems when necessary.

· Maintain accurate records of technical issues, resolutions, and troubleshooting steps.

· Provide training and guidance to end-users on how to use computer systems effectively.

· Ensure compliance with company policies and procedures regarding IT security and data protection.

· Stay updated on new technologies and industry trends to enhance technical knowledge and skills.

Qualifications and Skills:

· Proven experience as a Desktop Support Specialist or similar role.

· Proficiency in troubleshooting desktops, laptops, operating systems (e.g., Windows, macOS), and common software applications.

· Knowledge of network protocols, TCP/IP, and basic network troubleshooting.

· Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

· Customer-oriented attitude with a focus on providing high-quality support and service.

· Ability to work independently and prioritize tasks in a fast-paced environment.

· Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus (not mandatory).

· Experience managing the imaging process for new computers.

· Ability to support a large number of users in a diverse computing environment.