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System Administrator, Level 1
2 months ago
What you will be doing
As a System Administrator, Level 1, you will be responsible for technical support and troubleshooting to network desktop, and /or systems hardware and software.
Requirements:
- Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provide remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the help desk by users of cloud infrastructure
- May coach and provide guidance to less-experienced professionals
- Must be available to work the following shifts: 2pm-10pm Mon-Fri Shift or 3pm-11pm Mon-Fri Shift
- Must be able to train Mon-Fri 6am-2pm for approximately the first 2-4 months
Experience and Education:
High School or GED and 10 years experience or a Bachelors degree and 5 years of experience.
Certification:
IAT Level 1 certificate is required within 6 months of start date
Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
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