Customer Service Medical Equipment

4 weeks ago


Aliso Viejo, United States PrideStaff Full time
Job DescriptionJob Description

A medical equipment company in Aliso Viejo is seeking an Account Manager/Customer Service Rep to join their team. Ideal candidates will have medical billing/ insurance experience.

This is a temp-to-hire or direct-hire opportunity, based on the candidate and qualifications. The hours are Monday through Friday, 7:30 am to 4 pm, and pay starts between $22.50 to $27/hour or $47,000 to  $56,000 annually.

Jr. Account Manager Responsibilities:

  • Maintains relationships, confidentiality and favorable contacts with patients, current and potential accounts
  • Resolves customer issues and communicates with representatives, patients, and insurance companies to establish good relationships

  • Utilizes experience and judgment to plan and accomplish goals

  • Requires accuracy, thoroughness and a good understanding of insurance procedures for copays, deductibles, allowable, HCPCS and diagnosis codes

  • Makes sure that all information to be entered is correct, signed, dated and ready for data entry

  • Reviews and edits all aspects of claim which include but are not limited to patient demographics, diagnosis codes, signed doctor prescription, proof of delivery and insurance information in MediSoft to ensure validity of claim

  • Makes sure that all patients have received their rights and signed the appropriate delivery receipt

  • Supervises claims and payment process, makes corrections, provides feedback and training as required

  • Obtains insurance authorizations for prescribed equipment

  • Performs accounts receivable duties; follow up claim status, appeals, etc.

  • Sends original and follow-up statements on balances due to patients

  • Respond to and submit medical records

  • Corrects rejected claims and alerts weekly

  • Runs commission reports on the 1st and 15th of every month

  • Produces aging reports that clarify outstanding balances

  • Preps accounts when a refund is due and passes to the A/P department

  • Maintains patient confidentiality

Jr. Account Manager Qualifications:

  • High school diploma or equivalent required

  • Knowledge of medical coding and insurance billing procedures

  • Understands and works with medical policies

  • Good organization skills and an orientation to detail are required

  • Excellent multitasking and problem-solving abilities

  • Ability to read, write, and speak English proficiently

  • Reliable transportation

Company DescriptionPrideStaff South Orange County Mission Viejo works with local businesses to source, interview and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor. We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel and other coastal communities.Company DescriptionPrideStaff South Orange County Mission Viejo works with local businesses to source, interview and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor. We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel and other coastal communities.

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