Customer Service Medical Equipment
4 weeks ago
A medical equipment company in Aliso Viejo is seeking an Account Manager/Customer Service Rep to join their team. Ideal candidates will have medical billing/ insurance experience.
This is a temp-to-hire or direct-hire opportunity, based on the candidate and qualifications. The hours are Monday through Friday, 7:30 am to 4 pm, and pay starts between $22.50 to $27/hour or $47,000 to $56,000 annually.
Jr. Account Manager Responsibilities:
- Maintains relationships, confidentiality and favorable contacts with patients, current and potential accounts
Resolves customer issues and communicates with representatives, patients, and insurance companies to establish good relationships
Utilizes experience and judgment to plan and accomplish goals
Requires accuracy, thoroughness and a good understanding of insurance procedures for copays, deductibles, allowable, HCPCS and diagnosis codes
Makes sure that all information to be entered is correct, signed, dated and ready for data entry
Reviews and edits all aspects of claim which include but are not limited to patient demographics, diagnosis codes, signed doctor prescription, proof of delivery and insurance information in MediSoft to ensure validity of claim
Makes sure that all patients have received their rights and signed the appropriate delivery receipt
Supervises claims and payment process, makes corrections, provides feedback and training as required
Obtains insurance authorizations for prescribed equipment
Performs accounts receivable duties; follow up claim status, appeals, etc.
Sends original and follow-up statements on balances due to patients
Respond to and submit medical records
Corrects rejected claims and alerts weekly
Runs commission reports on the 1st and 15th of every month
Produces aging reports that clarify outstanding balances
Preps accounts when a refund is due and passes to the A/P department
Maintains patient confidentiality
Jr. Account Manager Qualifications:
High school diploma or equivalent required
Knowledge of medical coding and insurance billing procedures
Understands and works with medical policies
Good organization skills and an orientation to detail are required
Excellent multitasking and problem-solving abilities
Ability to read, write, and speak English proficiently
Reliable transportation
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