Card Operations Specialist

2 weeks ago


Baltimore, United States S3 Shared Services Full time
Job DescriptionJob Description

We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we will invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service.  We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

At S3, we are about people helping people and our Card Operations Representatives play a key role in assisting our members with disputed ATM or Debit card transactions. We pride ourselves on offering world class service in a collaborative and supportive team environment. Our success is dependent upon flexible employees who are self-motivated, dependable, diligent, and team and member focused.

S3 STAR Values:

  • Service

  • Teamwork

  • Attitude

  • Results

Department: Deposit Operations

Reports to: Manger, Card Operations

Location: Canton, MD – Eligible for hybrid schedule upon reaching 90 days of service. In office rotation of one week in office, four weeks remote.

TOP JOB RESPONSIBILITIES:

  • Performs ATM and debit card functions, including disputes, charge backs and charge offs.

  • Must maintain and secure confidential member information.

  • Completes dispute research and accounting reconciliation adjustments.

  • Works in collaboration and partnership with other team members, departments, and Credit Unions specifically.

  • Communicates with CU members to collect information and resolve disputes.

Other responsibilities and opportunities:

  • Completes tasks utilizing various systems and methods, including electronic and paper.

  • Assist with dispute letter review and management.

  • Occasionally is a dispute based on escalated situations.

  • Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS:

  • 1 year experience in a financial environment required with a strong knowledge of card products and services, Reg E and Reg Z.

  • Proficient in Microsoft Office (Word, Excel, Outlook).

  • Proven experience with prioritizing workload based on mandatory requirements and member service level agreements.

Company DescriptionWe are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.Company DescriptionWe are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success. \r
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S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

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