Loan Processor

Job DescriptionJob DescriptionFirst Bank and Trust is seeking a Commercial Loan Processor/Office Manager in Roanoke, VA to join our team. The Commercial Loan Processor/Office Manager is the primary contact for our customer at the Roanoke Loan Production Office. They will process commercial loans which will include obtaining information from customers, composing correspondence, organizing files and maintain and scanning the commercial loan files.

This position is responsible for providing high-level customer service and operational support for the Loan Production Office. This individual will also provide administrative support to the SVP Regional Credit Officer as needed. This position requires a variety of banking experience and abilities to implement, manage, and monitor all necessary procedures and other tasks assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Administrative duties for the Loan Production Office
• Answers the phone to assist customers and provide support for bank products and services.
• Learn and understand commercial deposit services and online banking to be able to address customer questions, process loan payments and assist with other financial transactions.
• Communicates directly with commercial loan customer to obtain the necessary information to get the loan completed.
• Directly supports the designated Commercial Loan Officers in preparing loan packages.
• Performs general clerical duties, including but not limited to mailing, filings, copying and faxing.
• Composition of correspondence and organization and maintenance of commercial file system.
• Create, generate and modify all proper loan documents completely pre-closing and post-closing correctly with quality as best as possible; including scanning files/documents to Synergy and verifying the scanned documents; including processing UCC filings by sending to Reginal UCC Filer as designated by Bank Officer; retrieve eTitles in Premier title website.
• Coordinates real estate closings between attorney and the bank, verifies insurance and attends real estate closings if requested by loan officer.
• Visiting outside bank to commercial customer’s office to obtain necessary bank and loan documents, signatures, payments and other data providing exceptional customer service.
• Process declined and withdrawn loan files.
• Assist lender with past due loans and generate past due letters and documents.
• File and distribute organization and loan correspondence, records and reports to proper file location.
• Prepare correspondence and handle customer inquiries and provide information including resolving loan payment/billing questions and process payoffs
• Track and monitor loan exceptions and rectify.
• Assists in special events and represents the bank at community events as needed.
• Refer customers to other areas of the bank for information regarding other bank products.

MINIMUM EDUCATION AND EXPERIENCE:

• Bachelor’s Degree - Accounting, Business and/or Finance
• Work Experience may be considered in lieu of a Bachelor’s Degree
• Five or more years of Loan Processing Experience

MINIMUM SKILLS AND ABILITIES:

• Excellent verbal and written communication skills
• Microsoft Word and Excel
• Strong financial/accounting background
• Math and analytical skills

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