Collections Representative

6 days ago

Fort Worth, United States CornerStone Staffing Full time
Job DescriptionJob Description

Do you have excellent customer service and collections experience? CornerStone Staffing is currently seeking an Auto Collector with one of the biggest auto finance company in the North Fort Worth area. If you are looking for an amazing company to work with and this sounds like you, APPLY TODAY

 

Job Title: Collections Representative

 

Start Date: May 6th, 2024

 

Pay: $20-$21 per hour

 

JOB ID: 144606

 

Schedule: Monday through Friday | 8am – 6pm | Must be flexible

 

  • Location: N. Fort Worth (76117)

 

Description:

  • Make outbound and take inbound calls from customers for the purposes of:

    • Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.

    • Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.

    • Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.

  • Manage a queue of assigned accounts

  • When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.

  • Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.

  • Offer feedback and recommendations on any process improvements or training material

 

Requirements:

  • 1+ year of Collections experience

  • Call center experience a plus

  • Strong attention to detail

  • Resolution minded, ability to handle hard conversations with respect and courtesy

  • Standard computer skills

  • MS Office skills – Outlook, Excel, Word

 

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job

If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

 

#CB

#ZIP

Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunityCompany DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r
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CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity

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