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IT Help Desk Analyst

4 months ago

Aurora, United States Unilock Full time
Job DescriptionJob Description

Position: IT Help Desk Analyst
PAVE A BRIGHTER FUTURE FOR YOURSELF

Looking for a life-long career, with opportunities for advancement, and unmatched benefits packages?
Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for over 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.

We are currently hiring for Help Desk Analyst

What you will do: 
The Helpdesk Analyst’s role provides vital support to Unilock’s employees and computer environment.

Duties and Responsibilities

  • Act as level 1 or 2 support for Unilock users in a friendly professional manner.
  • Set up and configure computers for use by Unilock users, following company best practices.
  • Manage competing requests and priorities.
  • Assist in installation of other network devices including servers, printers, and plant devices.
  • Work with other members of the IT Team to provide exceptional service.

Skills and Requirements

  • Thorough understanding and experience with configuring Windows 10, 11 and Mac computers.
  • Thorough understanding and experience working with Active Directory and Microsoft Entra ID.
  • Thorough understanding and experience working with and supporting the Microsoft Office suite of software.
  • Ability to investigate, resolve, and escalate issues in a timely and professional manner.
  • Willingness to assist other departments and quickly solve issues.
  • Certification by Microsoft and one or more Helpdesk certifications.

What we offer you

  • Health Benefits (Medical, Dental, Vision) start beginning of the month following the start date, at very reasonable rates
  • 401k Matching (after a year), Life Insurance, HSA, FSA
  • Reimbursements for Wellness and Gym Membership
  • Charitable contribution matching
  • Paid holiday, vacation, and sick time
  • Company-wide closure/paid time off between Christmas and New Year’s holidays

Qualifications
Skills:
Preferred

  • Multi-Task: Intermediate
  • Problem-Solving: Intermediate
  • Programming: Some Knowledge
  • Software Development: Intermediate
  • Troubleshooting: Intermediate

Behaviors
Preferred

  • Dedicated: Devoted to a task or purpose with loyalty or integrity.
  • Detail-Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
  • Innovative: Consistently introduces new ideas and demonstrates original thinking.

Motivations
Preferred

  • Self-Starter: Inspired to perform without outside help

Education
Required

  • Technical/other training or better

Preferred

  • Associates or better
  • High School or better

Licenses & Certifications
Preferred

  • Microsoft Cert IT Prof
Company DescriptionUnilock, a family-owned and operated business, originally introduced the paving stone to North America in 1972. Backed by family values and a commitment to quality, Unilock has grown to become the premier manufacturer of paving stones and retaining walls. Traveling the globe in search of inspiration, Unilock strives to stay on the leading edge of design and manufacturing innovation, to reflect the evolving needs, wants and sense of style of its customers.

Locations
Boston • Buffalo • Chicago • Cleveland • Detroit • Milwaukee • New York • TorontoCompany DescriptionUnilock, a family-owned and operated business, originally introduced the paving stone to North America in 1972. Backed by family values and a commitment to quality, Unilock has grown to become the premier manufacturer of paving stones and retaining walls. Traveling the globe in search of inspiration, Unilock strives to stay on the leading edge of design and manufacturing innovation, to reflect the evolving needs, wants and sense of style of its customers.\r
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Locations\r
Boston • Buffalo • Chicago • Cleveland • Detroit • Milwaukee • New York • Toronto