Auto Service Manager

2 months ago

Rockville, United States Classified Company Full time
Job DescriptionJob Description

Job Overview: We are currently seeking a dynamic and experienced Service Manager to lead our service department. The ideal candidate will possess strong leadership skills, a deep understanding of powersport products, and a track record of delivering outstanding service. The Service Manager will play a key role in ensuring the smooth operation of our service department and maintaining our reputation for excellence

Key Responsibilities:

  • Lead and manage the service department, including technicians, service advisors, and support staff.
  • Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.
  • Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.
  • Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.
  • Ensure compliance with all safety regulations and protocols to maintain a safe working environment.
  • Foster a positive work environment that promotes teamwork, professionalism, and accountability.
  • Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.
  • Collaborate with other departments, such as sales and parts, to optimize overall dealership performance and customer experience.
  • Manage inventory levels and procurement of parts and supplies to support service operations.
  • Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.
  • Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.


Qualifications:

  • At least 10 years of mechanical experience
  • At least 3 years of leadership experience
  • High school diploma or general education degree (GED) and/or training in Powersport Industry
  • Experience as a Service Manager within the Powersport or Automotive industry will have an added advantage
  • Strong leadership and management skills, with a proven ability to lead and inspire a team.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Technical knowledge of Detroit diesel, Cummings engines, mechanical reporting
  • Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.
  • ASE Certified

 

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