Office / Reservations / Retail

4 weeks ago


Somerset, United States Four Points RV Resorts Full time
Job DescriptionJob DescriptionSalary:

Pioneer Lakes RV Park - Office / Reservations / Retail

  • Maximum customer interaction
  • Must be able to handle customer complaints and inquiries
  • Must be able to keep customer information confidential
  • Willingness to strive for outstanding customer service
  • Must be comfortable answering phones and returning messages
  • Working reservation software, taking reservations, answering questions about campground and park amenities
  • Checking customers in and out, assemble check in packets
  • Processing payments
  • Answering emails
  • Scanning and photocopying documents
  • Must be comfortable working with money: closing a register for the day, maintaining change, and counting out change
  • Opening and closing the office
  • Handling paperwork
  • Need to learn layout of campground and lodging units, park and site amenities
  • Work with maintenance and housekeeping departments regarding check in and outs
  • Work with maintenance regarding customer needs at sites, firewood deliveries and propane fills
  • Must be comfortable working with money: closing a register for the day, maintaining change, counting out change
  • Must be comfortable working with reservation software/POS system
  • Keep store clean: dusting of shelves and merchandise, sweeping, vacuuming, removing garbage
  • Restocking of merchandise as it sells, unpacking boxes, tagging merchandise
  • Must be comfortable opening and closing the store
  • Have a basic knowledge of the campground and be aware of the current scheduled activities to  answer guest questions
  • Must be able to handle working in a busy environment
  • Must have reliable transportation
  • Must be willing to work weekends and holidays
  • Must be able to lift 20 pounds


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