Technology Sales Engineer

4 weeks ago

Walpole, United States HR2Fit Full time
Job DescriptionJob Description

SiteSpect is leading the advancement of customer experience management. We offer A/B testing, personalization, and product recommendations solutions. SiteSpect is empowering the world’s most successful digital businesses to create a superior customer experience that drives revenue, reduces costs, and mitigates risk.

We are passionate about our customers' success. Not only are we dedicated to delivering superior optimization solutions, we focus on providing comprehensive services, support, and training. SiteSpect's world-class services team provides companies with as much or as little support and expertise as they need to ensure success.

Job Description

Are you passionate about how technology integrates with business?  Are you looking for a positive change in your career?  As an SiteSpect Solutions Engineer you will serve as a trusted advisor throughout the SiteSpect sales process, with an emphasis on tying business objectives to technology solutions. This role will report into the Director of Solutions Engineering. Helping business users, development teams, and C-level executives all understand how SiteSpect can and will help their specific business(s) to deliver the best customer experiences - across all touch points. Join a fast growing, global SE team and make an impact across our organization. It’s an exciting time to join SiteSpect. The ideal candidate will be located in EST or CST time zones, but willing to consider all US time zones for the right person.

Responsibilities

  1. Technical Expertise and Product Demonstration
    1. Deep Understanding of the Product

Mastery of the technical and strategic details of AB Testing, Optimization, Experimentation, Personalization, Product Releases, and Feature Flags

    1. Customized Demonstrations

Tailored product demonstrations that showcase how the SiteSpect platform addresses the unique challenges and goals of each prospect to obtain the

    1. Technical Presentations

Delivering detailed presentations that highlight the SIteSpect features, benefits, and differentiators

  1. Solution Engineering and Customization
    1. Needs Analysis

Work closely with potential clients to understand the technical requirements as well as define the business goals and objectives

    1. Solution Design

Craft customized use-case examples leveraging the SiteSpect platform and unique architecture to meet the specific needs of our prospects and clients

    1. Proof of Concept (PoC)

Define and lead PoCs to demonstrate SiteSpects impact and effectiveness in real-world scenarios

  1. Sales Support and Collaboration
    1. Technical Trusted Advisor

Act as the technical trusted advisor during sales calls and meetings, providing expert insights and answers to technical/strategic inquiries

    1. Cross-Functional Teamwork

Collaborate with product management, engineering, post-sales implementation, and marketing teams to relay customer feedback to ensure product direction meets client expectations

    1. Proposal and RFP Responses

Assisting in the preparation of technical inquiries and responses to RFPs (Request for Proposals), ensuring accuracy and comprehensiveness

  1. Market Insights and Feedback Loop
    1. Competitive Analysis

Stay informed of competitor solutions and industry trends to inform sales strategies and product development

    1. Prospect/Customer Feedback

Collect and analyze prospect and client feedback to identify potential areas for product improvement or new features

    1. Product Evangelism

Participating in industry conferences, webinars, and other events to advocate for the unique SiteSpect offering and gather industry insights

  1. Technical Documentation and Resource Development
    1. Documentation Creation

Develop technical documentation (e.g. whitepapers, case studies, and/or FAQs) to support the sales process

    1. Sales Enablement Materials

Assist in creating and updating sales enablement materials, including slide decks, product videos, and demos

Qualifications

●       You have two to five, or more, years of relevant experience in client facing technical consulting or technical sales related roles

●       You have documented experience in frontend or backend programming languages (bonus if both)

●       You enjoy presentations. You feel comfortable leading presentations and demos of the SiteSpect platform to large groups, both technical and non-technical, in-person and virtually.

●       You can tie business problems to technical solutions and understand technology value propositions.

●       You have excellent communication skills. You can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people.

●       You have a demonstrated and proven capacity to quickly absorb new concepts and technologies.

●       You thrive under uncertain, high pressure, and high impact conditions.

 

Additional Information

●       You will have the opportunity to learn the ins and outs of the SiteSpect platform, one of the most unique and impactful offerings in the industry

●       Work with some of the biggest brands in the world across many industries such as Crunchyroll, Urban Outfitters, and Nintendo

●       You love to be challenged with tough problems and ownership over your work - think big, innovate and take risks

●       You’ll be surrounded by amazing team members that are passionate about technology and working with clients

●       We’ll invest in you to develop your skills and experience so you can be the best of the best

●       Full medical insurance

●       Full dental coverage including orthodontics

●       Full vision coverage including contacts

●       401k benefit

Company DescriptionA Massachusetts based HR Firm that has added recruiting to our portfolio. We are helping our customers find better talent while cutting costsCompany DescriptionA Massachusetts based HR Firm that has added recruiting to our portfolio. We are helping our customers find better talent while cutting costs

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