Service Desk Analyst

2 weeks ago

Paramus, United States Insight Global Full time
Job DescriptionJob Description

Must-haves

-2+ years of help desk experience and strong phone support experience
-Office 365 and connectivity/network (VLAN) troubleshooting experience

- Remote and White glove service experience
-Airwatch administration and iPhone/iPad support
-Drivers License, reliable car, updated vaccinations, and open to working flexible shifts

 

Plusses

-Meditech knowledge (hospital's EMR)
-Athena knowledge (Practice's EMR)
-Altiris software experience

 

Day-to-Day

An employer is seeking a Service Desk Analyst in Northern New Jersey. This person will provide phone support and deskside support to end users in a hospital setting. This persons responsibilities include but are not limited to printer connectivity issues, network related issues (VLAN), EMR/EHR related issues, security related issues using Imprivata and McAfee Encryption, office 365, iPhone/iPad support, outlook, etc. This individual must have excellent phone presence, customer service skills and the ability to deal with difficult end users. This person will need to be able to multitask and the ability to close tickets/resolve issues quickly. Any issues that cannot be handled via phone support will be escalated to the field technicians to provide desk side services. This person must be flexible with schedule and be open to covering shifts when needed. This person must also have a current drivers license and a reliable car.

MMR and TB vaccination will be required to be on site
Must be comfortable working in a hospital setting where appropriate equipment will be provided

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