Area Coach ~ Taco Bell
4 weeks ago
"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
The Area Coach provides overall leadership and direct supervision of approximately 4-6 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit. The position is intended to be almost exclusively as support for the RGMs. The Area Coach accomplishes these objectives by actively engaging in the coaching and direction of RGMs and Assistant General Managers (ARGMs) on a day-to-day basis. Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.
Priority #1: Build Management Capability: People
- Find and hire the best RGMs and ARGMs.
- Personally conduct orientation to set up new managers for success.
- Build a deep bench of talented restaurant leaders.
- Coach your RGMs on the "3 Rights" in their restaurants.
- Impart skills every day to grow performance and to develop.
- Takes action without being told, goes beyond what is simply required and maintains a high activity level.
Priority #2: Ensure Consistent Customer Satisfaction: Customer
- Role model Customer Mania, especially when you're in the restaurant.
- Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
- Coach your RGMs to ensure that each restaurant consistently delivers CHAMPS.
- Work with your RGMs to identify and develop strategies to address opportunities.
- Lead product and program rollouts with your RGMs to ensure success.
- Know how your restaurants compare with competitors and strive to be the best.
- Develop your RGMs to resolve Customer complaints quickly while maintaining positive customer relations.
- Demonstrates a positive and enthusiastic attitude with co-workers, subordinates and customers.
Priority #3: Coach Process and Discipline Around the P&L: Sales and Profits
- Analyze the financial performance of your area and understand trends.
- Coach your RGMs, using EARS and the Period Business Review, on ways to drive sales and maximize profitability.
- Provide regular feedback to the RGM through 1:1s.
- Provide ongoing constructive and complimentary feedback to the RGM, ARGM, Shift Managers and Team Members.
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