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Consumer Lending Team Member

3 months ago

Pittsfield, United States Member Support Services, LLC Full time
Job DescriptionJob Description

Role: Consumer Lending Processor

This is a unique opportunity for a professional to fully realize their potential.

We are an innovative model designed to propel Credit Unions to world class services. MSS is a shared service created by credit unions to provide the same kind of scale capabilities as large multi-billion-dollar FIs. 

We are looking for a consumer lending processing expert for our Lending Team to enhance our operations and propel our Clients’ customers’ (we call them members) experience.

The job is located in Pittsfield, MA. The company intends to have a blend of onsite and remote presence for the foreseeable future.

What’s it’s all about?

Our clients’ members depend on us to look after their accounts and ensure liquidity. They generate transactions from different sources and methods and while most of it is automated, well not all of it is and sometimes the automation does not work the way it’s meant to.

That is where we come in. Our role is to ensure the fast fulfillment of our clients’ members financial needs.

Sometimes they have special needs or find themselves in exigent circumstances. That is also where we come in. We go beyond what a normal bank does in taking care of the members.  

Now the whole world around us is going digital. We have to help our members navigate this new world in as seamless and easy way possible. 

What we're after?

·         High level of experience in all lending functions within a financial institution or Fintech.

·         Experience and a keen understanding of the entire consumer & home equity lending lifecycle, particularly in processing and servicing               auto dealers contracts.

·         An absolute focus on member experience and customer service.

·         Experience in a high-volume, fast-paced, rapidly changing environment, serving multiple clients.

·         Solid technical knowledge or experience with consumer & home equity loan origination systems and core banking systems.

·         Broad financial services industry knowledge or experience.

·         Strong analytical and quantitative abilities; strong bias towards data-based decision making and comfort with financial analysis.

·         Strong collaboration and communication skills with the ability to effectively work cross-organizationally. 

What are the essential competencies?

·         Results driven and execution oriented

·         Excellent communication and influencing skills, both written and verbal

·         Quick learner, flexible, comfort with ambiguity

·         Fluent in written and spoken English

Specific Responsibilities.

·         Processes dealer loan contracts, member skip-a-payments and loan payoffs. Releases vehicle liens, marks titles received and files                   them. Mails out paid loans and responds to department emails and phone calls. Scans various loan and membership documents into               the Core and LOS. Monitors all rates, conditions, and disclosures. 

·         Reviews, updates, and verifies information.  Initiates requests for missing or incomplete information. Performs follow-up, including but not           limited to contact with members and automobile and recreational vehicle dealers, file maintenance, and ensuring the Credit Union’s                   security interest in collateral is served.

·         Responds to member inquiries orally and in writing.  Quotes rates, products, and other related information.  Researches and resolves                 issues within scope of authority and expertise.  Works with department supervisor to ensure timely and accurate consumer loan                        practices.

·         Calculates, notes system, and releases payoff information to appropriate parties.  Balances monthly general ledger accounts.

·         Must be flexible with regard to overtime and Saturday hours.

·         Assists in staff training and ensures compliance with established policies and procedures.

·         Is accountable for performing key job requirements of the role. Performs any functions, within scope of authority and expertise, to provide           the highest level of service and responsiveness to the members while performing all duties in accordance with prescribed regulatory                   compliance guidelines and client Credit Union policies and procedures.

The above is a description of the ordinary duties of the position.  It should be expected that from time-to-time other duties both related and unrelated to the above may be assigned and, therefore, required.

 

Education, Experience & Qualifications

·         High school diploma or its equivalent. 

·          Several years loan servicing experience a plus. 

·         Must be analytical, detail-oriented, organized, motivated, and flexible. 

·         Demonstrated customer service and written communication skills. 

·         Ability to use various types of office software, spread sheet applications and PC proficient in Microsoft Office Suite.

Company DescriptionMember Support Services, LLC, headquartered in Cranbury, N.J., is a shared services Credit Union Service Organization that processes middle- and back-office operations for its shareholder credit unions.
Our credit union-owners realized annual aggregated savings of 24% from their operating costs when compared to their separate costs prior to the cooperative.

MSS was formed in 2013 to create operational efficiency and cost savings through economies of scale and standardization, while allowing credit unions to focus even more intently on serving their members. Shared services are commonly used in the global banking and insurance industries for the past 25 years to much success because it provides the organizations the ability to launch more robust initiatives than they could have on their own, substantial operational cost savings and a significant boost in negotiating power.Company DescriptionMember Support Services, LLC, headquartered in Cranbury, N.J., is a shared services Credit Union Service Organization that processes middle- and back-office operations for its shareholder credit unions. \r
Our credit union-owners realized annual aggregated savings of 24% from their operating costs when compared to their separate costs prior to the cooperative.\r
\r
MSS was formed in 2013 to create operational efficiency and cost savings through economies of scale and standardization, while allowing credit unions to focus even more intently on serving their members. Shared services are commonly used in the global banking and insurance industries for the past 25 years to much success because it provides the organizations the ability to launch more robust initiatives than they could have on their own, substantial operational cost savings and a significant boost in negotiating power.