Patient Services Representative, Part-Time

1 week ago

Chestnut Hill, United States Complete Staffing Solutions Full time
Job DescriptionJob Description

Assignment: Temp to possible Perm
Schedules:

  • Part Time 24hrs: M,W,F(flexible if necessary) 8.30a-5p

Job description

  • Processes patients arriving for appointments.
  • Verifies appointments, reviews both registration and fiscal database information, updates on-line information as appropriate and issues correct encounter/billing form specific to the patient's appointment.
  • Operates computer terminal and must be proficient in multiple practice management systems.
  • Answers incoming telephone calls in a timely fashion.
  • Adhere to organizational and departmental service standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone.
  • Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party. For routine matters, respond directly to customer inquiries without referring the caller elsewhere. This includes responding to inquiries related to the availability of appointments, scheduled appointment dates and times, specialty referrals, parking, directions and general information.
  • Maintains all provider clinical appointment schedules according to master schedule and adjusts them in a timely fashion as needed.
  • Schedules patients for appointments within the Specialty Clinic and facilitates appointments for patients to external referral agencies.
  • Warmly greets patients upon arrival for appointments and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
  • Coordinates the site-specific patient intake forms and forwards to the appropriate provider. If appropriate, ensures that medical records are in order for the daily appointment schedule.
  • Assists with maintaining space and waiting room in an orderly fashion. Maintains supply levels. Carries out daily start-up and shut-down functions
  • Collects appropriate co-payment, cash receipt and referrals. Performs reconciliation.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

  • Technical skills required: Knowledge of practice operations and standards. Understanding of procedures including filing, copying, scanning, printing, and faxing.
  • Phone skills: Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
  • Verbal skills: Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
  • Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
  • Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
  • Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
  • System Skills: Ability to type and enter data at an entry level. Entry level understanding of applicable systems. Understanding of the appropriate use and importance of related forms. Basic understanding and use of medical terminology. Basic comprehension of insurance types and referral process.
  • Basic comprehension of registration and fiscal information. Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

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