IT Help Desk Manager
3 weeks ago
Are you an experienced and dynamic IT professional ready to take the lead at Highway and Heavy Parts? We are seeking a highly motivated IT Team Lead to join our growing team and drive innovation in our technology landscape. As the IT Team Lead, you will be responsible for overseeing a talented group of IT professionals, managing projects, and ensuring the seamless operation of our IT infrastructure.
Main Job Tasks and Responsibilities
- Lead and organize the IT department's weekly meetings
- Plan and direct IT team training
- Improve processes and policies in support of organizational goals
- Assist in the development of the yearly IT budget
- Conduct audits and quality checks to validate that the IT team is meeting KPI goals effectively
- Responsible for resolving all IT Tickets that other IT team members cannot complete
- Delegate tasks and accountabilities related to IT processes
- Coordinate and assign IT action plans for team members
- Keep the department on track to meet department strategic objectives
- Oversee recruiting and upgrading.
- Complete Capacity planning based on turnover, and growth trends
- Provide feedback, support, and coaching to the IT team
- Set individual KPI targets with the IT team
- Approve timesheets and time off requests
- Oversee the activities and performance of the IT team
- Oversee the activities and performance of outside developers
- Problem solve and oversee all IT Team problems
- Ensure the IT team has the necessary resources to perform properly
- Follow the HHP system and report any problems to management immediately
Education and Experience
- Knowledge of spreadsheet software (Microsoft Excel, Google Sheets) and other software (word processing, presentation graphics, etc)
- Knowledge of pivot tables, advanced graphing, VLOOKUPs, and VBA macros
- 1-3 years of experience of working with databases and E-commerce applications
HHP has two in-person locations with a headquarters in Coleman, MI and a second location in Saginaw, MI. We are a fast-growing, systemic company offering many opportunities for growth and career advancement. Our culture provides an open, collaborative environment committed to professional development.Company DescriptionAre you ready to join a dynamic team at Highway and Heavy Parts (HHP), America’s most trusted supplier of aftermarket parts? At HHP, we're on a mission to transform the industry through our commitment to excellence, customer satisfaction, and innovation. We're looking for employees who are passionate about making a difference, thrive in a fast-paced environment, and are dedicated to providing top-quality solutions to our customers. As part of our team, you'll have the opportunity to work with cutting-edge technology, receive continuous training and support, and contribute to a culture that values teamwork, growth, and personal development. If you're ready to be a part of a forward-thinking company with a strong focus on quality and customer success, join HHP today and help us drive the future of heavy-duty parts and services. We will fuel your career journey\r
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HHP has two in-person locations with a headquarters in Coleman, MI and a second location in Saginaw, MI. We are a fast-growing, systemic company offering many opportunities for growth and career advancement. Our culture provides an open, collaborative environment committed to professional development.
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