IT Support Technician

3 weeks ago

Little Rock, United States F2Onsite Full time
Job DescriptionJob Description

The Desktop Support Technician will be responsible for overall customer satisfaction as it relates to their use of PC's, laptops, and other peripherals. This individual must be very customer focused and have the ability to resolve technical issues in a timely and professional manner.

Key Tasks and Responsibilities:
• Provides multi-level customer support services for devices that may include computers, printers, and other peripherals.
• Experience with complex multi-vendor environment.
• Administers computers and users using Active Directory and or Group Policies.
• Logs comments for all service requests, incidents and change orders performed.
• Configures and images PC systems and provides responsive delivery to customers.
• Maintains detailed asset records for all PC hardware and software. Assists with asset protection and software licensing compliance.
• Comprehensive knowledge and expertise in MS Office products.
• A solid understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity.
• Installing /uninstalling software as needed.
• Promotes adherence to standardized IT processes, strategic principles, and architectural standards.
• Actively shares knowledge with other IT members and improves the tools and processes used by department personnel.
• May be required to assist in moves, adds, and makes changes for equipment and software deployment at various locations.
• Be able to perform shipping and receiving of customer product to remote locations. • General warehouse duties in a very clean and small environment.
• Be able to work within the customer provided ticketing system, provide timely and detailed updates and monitor queues as required.
• Follow specific written work instructions to provision, configure, IT devices and otherwise prepare the device for deployment, disposition, or repair processing based on customer requirements.
• Complex kitting of equipment based on customer requirements.
• Unbox, re-box and process equipment for shipping.

Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r
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WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

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