Service Operations Manager

3 weeks ago

Houston, United States Wabash Full time
Job DescriptionJob Description

About the Role:

As a General Manager for one of our top growth locations within Wabash's top transformational priority (Parts & Service), this position will be responsible for driving breakthrough customer-centric growth, championing our unified retail business system, and innovating the way we operate to improve our ability to profitably scale. As a General Manager, you will work on improving and overseeing a variety of areas, including aftermarket parts, services and upfit solution sales, price quotations, daily location operations, marketing, creating a customer centric, service-oriented business environment and compliance with all company policies and procedures. This position will be well suited for someone who possess an entrepreneurial spirit, a passion for exceeding customer expectations, an internal drive to always deliver an outstanding customer experience and the intensity to develop and rapidly grow their business in the local market.

Your Responsibilities:

  • Collaboratively develop location growth strategy and champion effective execution including communicating clear goals and providing continuous employee feedback.
  • Protect the health and safety of all employees and ensure full compliance with corporate, state, and federal safety and environmental regulations.
  • Continuously prospect new sales opportunities and effectively build long lasting customer relationships through outstanding customer service.
  • Develop an effective method of curiously monitoring competitor activity, pricing, product offering and customer satisfaction and execute countermeasures as required to maintain a market leadership position.
  • Champion (and contribute to) innovation as we refine our scalable business system to drive profitable growth
  • Challenge the status quo to identify and advise on new opportunities for efficiency and growth
  • Manage location profitability with a focus on revenue growth, effective cost control and service efficiency.
  • Develop and manage metrics that drive and continuously improve employee efficiency.
  • Utilize the Wabash Management System toolset to continuously improve and streamline site work process flows.
  • Grow and Expand aftermarket parts sales and delivery in the local market.
  • Responsible for the selection, training, and development of all location personnel.
  • In conjunction with corporate product management and marketing, ensure location product offering and marketing/advertising cadence drives market awareness and pulls customer interest toward market leading service and solutions
  • Other duties as assigned

Let's Talk About Your Qualifications:

  • Bachelor's Degree in any business-related curriculum
  • At least 5 years of experience in commercial sales
  • Experience in a management role
  • Proficiency in building teams and effectively communicating with employees, managers at all levels, customers, and vendors
  • Familiarity with profit and loss management
  • Knowledge of the commercial vehicle parts, service and upfit industry

Leadership Attributes:

At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:

  • Embrace Diversity and Inclusion -- Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
  • Seek to Listen -- Actively listen to reach the best solution and make the strongest decisions
  • Always Learn -- Strive to improve; do not quit or settle for the status quo
  • Be Authentic -- Demonstrate honesty, incredible energy, and grit in everything you do
  • Win Together -- Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash

Company DescriptionWe are a world-class manufacturer of advanced engineered solutions and services for transportation, logistics and distribution industries, with capabilities recognized for innovation, reliability and industry expertise.

Our commitment to our customers, employees and communities drives everything we do. Our deep understanding for changing demands gives us insight into what to create and how to create it. And, our courage to make big innovations puts us in a class of our own in providing breakthrough improvements for our customers’ business.

Benefits For Full-Time Employees

Health And Wellness

Medical, Dental and Vision
Life Insurance
Disability Insurance
Employee Assistance Program
401k (with company match)

Professional Development

Tuition Assistance
Training Programs
Service Awards

Work/Life Balance

Paid Holidays
Paid Vacations
Employee Discounts (including cell phones, electronics, restaurants, fitness clubs, automobiles and more)Company DescriptionWe are a world-class manufacturer of advanced engineered solutions and services for transportation, logistics and distribution industries, with capabilities recognized for innovation, reliability and industry expertise.\r
\r
Our commitment to our customers, employees and communities drives everything we do. Our deep understanding for changing demands gives us insight into what to create and how to create it. And, our courage to make big innovations puts us in a class of our own in providing breakthrough improvements for our customers’ business.\r
\r
Benefits For Full-Time Employees\r
\r
Health And Wellness\r
\r
Medical, Dental and Vision\r
Life Insurance\r
Disability Insurance\r
Employee Assistance Program\r
401k (with company match)\r
\r
Professional Development\r
\r
Tuition Assistance\r
Training Programs\r
Service Awards\r
\r
Work/Life Balance\r
\r
Paid Holidays\r
Paid Vacations\r
Employee Discounts (including cell phones, electronics, restaurants, fitness clubs, automobiles and more)

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