Dispatch Coordinator

Job DescriptionJob Description

Service Dispatch Coordinator

Pay Rate: $18/hr

Location: Rockwall, TX

Hours: 8:30am-5:00pm

We are seeking a Service Dispatch Coordinator to join our customer’s growing team in Rockwall. You will play a pivotal role in ensuring a seamless customer experience, from coordinating service dispatch to post-service follow-ups. This role is instrumental in maintaining high levels of customer satisfaction throughout the service journey.

As a Member of This Team:

• Serve as the primary point of contact for service customers, adeptly managing high volumes of phone calls, text messages, and emails from both customers and technicians
• Collaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined process
• Act as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completed
• Monitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication.
• Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of information
• Coordinate follow-up appointments, service calls, or maintenance visits with service providers to expedite issue resolution
• Handle customer complaints or escalations professionally and promptly, striving for swift resolution and overall customer satisfaction

You Will Need:

• Demonstrated work experience in aftermarket service or a similar role, highlighting proficiency in customer inquiries, service dispatch, and effective problem-solving
• Proficiency in Microsoft Office or Mac equivalent, including Outlook, Excel, Word, SharePoint, and PowerPoint
• Exceptional problem-solving and conflict resolution abilities
• Customer service-oriented with excellent phone etiquette
• Familiarity with dispatch software or equivalent FSM/CRM/ERP systems
• Strong organizational skills and meticulous attention to detail
• Adaptability to changing customer demands and priorities
• Bilingual, fluent in English and Spanish preferred

Company DescriptionQuality. Reliability. Integrity. It all begins at the top. The Reserves Network is built on the strength of our people.Company DescriptionQuality. Reliability. Integrity. It all begins at the top. The Reserves Network is built on the strength of our people.

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