MA Clinical Care Coordinator

4 weeks ago

McDonough, United States Aylo Health Full time
Job DescriptionJob Description

BENEFITS:

  • Medical, Dental and Vision Insurance
  • Childcare Assistance, up to $500 per month/child
  • 401K with company match
  • STD, LTD, Life Insurance
  • Paid Time Off and Paid Holidays
JOB SUMMARY:

The Level I Certified Medical Assistant will be assigned to our high-volume Clinical Contact Center and is responsible for managing assigned calls to ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers' direction.

ESSENTIAL FUNCTIONS:

  • Manage incoming calls of patients with general or post visit care
  • Receive and process e-prescription request from the pharmacy
  • Call-in and submit patient medication to pharmacy as instructed by provider
  • Build great relationship and rapport with patients/callers
  • Contact insurance companies to receive prior authorization for medication
  • Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
  • Answers patient inquiries regarding general medical questions
  • Obtain necessary personal and clinical information from patients
  • Accurately document telephone encounters
  • Receive test results from providers through telephone encounters
  • Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
  • Transfer patient calls to appropriate personnel for further assistance, as needed
  • Performs other duties as assigned

QUALIFICATIONS REQUIRED:

  • High School graduate or equivalent education
  • Proven history of driving a positive patient experience
  • Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
  • 2+ years' work experience in a clinical private practice setting with EMR experience
  • Must be able to work quickly and efficiently to handle high call volume
  • Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
  • Professional verbal and written communication skills
  • Ability to work independently or with a team
  • Must be able to report to work as scheduled without delay; to include rotating evening shifts until 7pm
  • Professional appearance and positive attitude

#ZR

#INDMT1

Company DescriptionAt Aylo, we’ve built a model of healthcare that unlocks the potential of both our patients and those who serve them. That’s why we equip our team with world-class tools and remove many of the administrative tasks that get in the way of caring for patients. Our policies and programs are designed to help discover and unlock your potential by providing opportunities to help you build a healthy and balanced life while advancing your career. It is our belief that by creating a company that cares for you, you’ll be better equipped to provide that same level of care for our patients. Take the next step towards an exciting and fulfilling career, and unlock your potential to transform the future of healthcare with Aylo Health.Company DescriptionAt Aylo, we’ve built a model of healthcare that unlocks the potential of both our patients and those who serve them. That’s why we equip our team with world-class tools and remove many of the administrative tasks that get in the way of caring for patients. Our policies and programs are designed to help discover and unlock your potential by providing opportunities to help you build a healthy and balanced life while advancing your career. It is our belief that by creating a company that cares for you, you’ll be better equipped to provide that same level of care for our patients. Take the next step towards an exciting and fulfilling career, and unlock your potential to transform the future of healthcare with Aylo Health.

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