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Client Care Coordinator NonMedical Private Duty

2 months ago

Albuquerque, United States Genesis Home Healthcare LLC Full time
Job DescriptionJob DescriptionDo you thrive on building relationships and ensuring exceptional service? Are you passionate about helping individuals maintain independence and a high quality of life? If so, we want you on our teamGenesis Home Care is a provider of non-medical private duty services, enriching the lives of our clients by helping them remain independent in their own homes. We are dedicated to providing compassionate and personalized care, and we're searching for a Client Care Coordinator who shares our values.About the RoleAs a Client Care Coordinator, you will play a pivotal role in matching our clients with compatible caregivers who can provide the support they need to thrive at home. You will be the primary point of contact for our clients, ensuring their satisfaction and building trusting relationships.Responsibilities
  • Conduct comprehensive client assessments to understand their needs, preferences, and lifestyle.
  • Develop personalized care plans in collaboration with clients and their families.
  • Match clients with compatible caregivers based on their needs, personalities, and schedules.
  • Schedule, monitor, and oversee caregiver services to ensure client satisfaction.
  • Maintain clear and consistent communication with clients, caregivers, and families.
  • Address client concerns promptly and professionally.
  • Conduct regular client satisfaction checks and update care plans as needed.
  • Maintain accurate and up-to-date client records in accordance with company policies.
  • Build relationships in the community with professional referral sources.
  • Uphold the highest standards of professionalism and confidentiality.
Qualifications
  • Minimum 1 year of experience in a customer service or care coordination role.
  • Strong interpersonal and communication skills, both written and verbal.
  • Excellent organizational and time management skills.
  • Proficient in Microsoft Office Suite.
  • Ability to build rapport and trust with clients from diverse backgrounds.
  • Passion for helping others and a commitment to quality service.
  • Valid driver's license and reliable transportation preferred.
Benefits
  • Competitive salary and benefits package.
  • Opportunity to make a positive impact on people's lives.
  • Work in a supportive and collaborative environment.
  • Professional development opportunities.
Ready to Join Our Team?If you are a highly motivated and compassionate individual with a passion for exceptional service, we encourage you to apply

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