Program Manager
3 weeks ago
First shift: 6:00 am - 2:30 pm with overtime
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)
- Enter and maintain information regarding customers and their parts in ERP system.
- Receive and process all customer assembly orders in accordance with established procedures.
- Collect information from customers regarding product or service complaints.
- Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
- Provide forecast information as needed by Sales/Operations regarding future customer orders.
- Monitor actual customer orders versus contract and/or forecast and report to Sales/Operations
- Develop departmental procedures and recommend other procedural changes as needed to improve customer service.
EDUCATION AND/OR EXPERIENCE
- Associate degree is desirable with college level courses in Business, Finance or related fields helpful.
- 3 years of experience in manufacturing
- Verbal and written communication skills in English is required.
- Excellent verbal & written communication skills
- Must have good organizational and investigation skills, being able to plan and execute workload without supervision.
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