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Enrollment Specialist I
3 months ago
About you:
- You manage stress in a fast-paced, multi-tasking environment with a high volume of calls and emails that are prioritized daily.
- You maintain and thrive in an organized workplace.
- You enjoy compiling, confirming, and organizing information.
- You are assertive and have a "will to win" in dealing with highly competitive situations.
- You can finish tasks despite challenges or resistance.
- You demonstrate self-control and strong skills in managing time and priorities.
- You love using logical, systematic, and orderly procedures to meet objectives.
- You are dynamic, adapt to, and even welcome change.
- You have a competitive personality
Responsibilities
- Establish rapport and maintain strong relationships with prospective students by providing them with accurate academic program information that aligns with their professional development goals.
- Communicate with prospective students via telephone, email, webchat, and SMS.
- Guide and track students through the admissions and enrollment processes.
Qualifications
- Bachelor’s degree required. Master’s preferred.
- 1-2 years proven experience in consultative sales, on-line learning, customer service, admissions or recruiting. Outbound call center experience preferred.
- Knowledge of non-traditional, adult student learning theory and motivation.
- Exceptional closing skills while remaining calm, welcoming, understanding, and empathetic.
- Ability to think on your feet, try new innovative approaches to get desired results.
- Exceptional communication skills and the ability to influence customers, partners, and associates.
- Ability to tie an individual’s wants and needs into a strategic plan.
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