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Resource Navigator
2 months ago
General Responsibilities:
- Assist low-income individuals and families by providing a range of supportive services designed to promote economic self-sufficiency.
- Protect the privacy of customers and hold in confidence all information obtained in the course of service.
- Provide quality professional customer service at all times.
Essential Duties and Responsibilities:
- Determine eligibility of low-income households for all Community Action Center programs.
- Design an Action Plan with each program-eligible household and provide relevant resource referrals to promote self-sufficiency.
- Conduct data collection via the empowOR database.
- Complete or collect all required program documentation with accuracy, consistency, and compliance.
- Attend relevant community events to support the agency programs; including evening and weekend events or meetings as needed.
- Develop and maintain positive relationships with relevant public and private authorities and service providers.
- Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
- Travel throughout the service area as needed.
- Perform other duties as assigned.
Education and Experience Qualifications:
- Associate Degree in human services preferred.
- Experience in human services, specifically with low-income populations preferred.
Additional Requirements:
- Ability to solve practical problems and deal with a variety of situations.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.
- Demonstrated communication skills both oral and written.
- Must be highly organized and people-oriented.
- Understand the importance of daily work attendance.
- Must have proficient computer and technical skills, including Word, Excel, Outlook, and the Internet
- Must have reliable transportation, a valid driver’s license, provide proof of insurance, and successfully pass a motor vehicle record review
- Must successfully pass a background check, including criminal history and Central Registry clearance, at the time of hire and when requested at any time during employment
- Must comply with the Agency's smoke-free and drug-free policies
