Customer Service Associate
3 weeks ago
We are seeking a Customer Service Associate to join our team You will be responsible for helping customers by providing product and service information. Work schedule: Monday-Thursday (28 hours/week).
Responsibilities:
- Handle customer inquiries and provide assistance.
- Provide information about the products and services.
- Troubleshoot and resolve product issues and concerns.
- Document and update customer records based on interactions.
- Answer and route incoming calls.
- Enter customer orders in ERP system.
- Other related duties as assigned.
- Handle/monitor customer service emails.
- Filling
- Provide backup to billing department.
- Attend trade show in Las Vegas 1-2 times a year.
- Maintain and build rapport with existing/new customers.
- Develop new customer leads.
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients.
- Ability to prioritize and multitask.
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Computer literate: Windows- Knowledge of Excel, Word and Outlook
- Handle emails.
- Data entry experience a must.
- Ability to follow up and work independently.
- Bilingual: English/Spanish
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