Customer Service Associate

3 weeks ago


Vernon, United States Garment Manufacturing Company Full time
Job DescriptionJob Description

We are seeking a Customer Service Associate to join our team You will be responsible for helping customers by providing product and service information. Work schedule: Monday-Thursday (28 hours/week).

Responsibilities:

  • Handle customer inquiries and provide assistance.
  • Provide information about the products and services.
  • Troubleshoot and resolve product issues and concerns.
  • Document and update customer records based on interactions.
  • Answer and route incoming calls.
  • Enter customer orders in ERP system.
  • Other related duties as assigned.
  • Handle/monitor customer service emails.
  • Filling
  • Provide backup to billing department.
  • Attend trade show in Las Vegas 1-2 times a year.
  • Maintain and build rapport with existing/new customers.
  • Develop new customer leads.

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients.
  • Ability to prioritize and multitask.
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Computer literate: Windows- Knowledge of Excel, Word and Outlook
  • Handle emails.
  • Data entry experience a must.
  • Ability to follow up and work independently.
  • Bilingual: English/Spanish


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