Deposit Operations Representative I

4 weeks ago


Whitewater, United States FIRST CITIZENS STATE BANK Full time
Job DescriptionJob Description

Deposit Operations Representative I

This position provides support to ensure FCSB Deposit Operations and transactional services are operating in a manner to support organizational growth, operating efficiency, and customer service excellence. The Deposit Operations Representative II is responsible for activities in support of daily department operations, processing, adjusting, balancing activities, and wires. This position provides excellent internal and external customer service in support of the mission of FCSB.

Position Duties:

  • Monitor and adjust Reg. E Debit Card Disputes
  • Audit Check Reconciliation System
  • Process Canadian exchange charges
  • Input Postage Refunds
  • Print, sort, and deliver various business statements and reports
  • Process CD interest checks
  • Reconcile Construction draws
  • Enter GL Descriptions
  • Review and complete Deposit Verifications
  • Reviews and Returns Large items
  • Review Large deposits
  • Process new Online Banking customers and send Welcome letter
  • Complete necessary scanning, storage, retention and ongoing maintenance of documentation
  • Other duties as assigned

Shared Duties:

  • Process Incoming and Outgoing Domestic and International wires.
  • Respond to incoming phone inquiries and provide general support to various internal team members and external bank customers
  • Review Mobile deposits
  • Reconcile FED Now & Real Time Payments


Knowledge, Skills & Abilities:

  • Ability to work both independently and collaboratively while prioritizing fluctuating workloads and meeting time sensitive deadlines
  • Maintain a positive and caring demeanor for customers and colleagues consistent with FCSBs mission and philosophy
  • Excellent communication and customer service skills, both in writing and verbally
  • Solid knowledge of Microsoft Office Suite (Word, Excel, and Outlook) and ability to learn new operating platforms
  • Strong work ethic, detail oriented and organization skills
  • Possess inquisitive nature, high energy and self-motivation
  • Ability to stay up-to-date on related banking, state and federal policies and procedures, and specifically internal operating policies and procedures

Education & Experience:

  • High school diploma and at least 1 year of experience in banking/financial services or relatable industry
  • Prior experience working in a banking back office environment and/or with bookkeeping transaction functions preferable


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